Privacy Policy

Last updated: MAR 19, 2024

Welcome to Hello Medical App. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our app.

Information We Collect:

Registration Information:

When you sign up, we collect personal information such as your full name, email address, user type (regular user or chemist), and a secure password to create and manage your account.

Login and Account Management:

We collect login timestamps, device information, and activities related to account management, including password changes and profile updates, to ensure the security and functionality of your account.

Order Information:

For regular users:

We collect details about medicine orders, including medicine names, prescription photos (if uploaded), order history, and user preferences to facilitate seamless ordering and delivery processes.

For chemists:

We collect information about received orders, order fulfillment, bill generation, payment details, and delivery information to manage and optimize the order processing workflow.

Payment Information:

When processing payments for orders, we collect payment information such as credit card details, billing addresses, transaction history, and payment gateway information to facilitate secure and efficient payment processing.

Usage Information:

We automatically gather usage information, such as device type, IP address, app usage patterns, interactions within the app, and analytical data, to improve our services, enhance user experience, and analyze app performance.

How We Use Your Information:

Service Provision:

We use the collected information to provide access to our medical care services, facilitate transactions, personalize user experience, and manage user accounts effectively.

Communication:

We may use your contact information to send important updates, order confirmations, delivery notifications, relevant promotional offers, and customer support communications to keep you informed and engaged with our app.

Order Fulfillment:

For regular users, we utilize order information to process medicine orders, coordinate deliveries, and ensure timely fulfillment of orders.

For chemists, we leverage order details to manage received orders, generate accurate bills, process payments securely, and coordinate delivery logistics.

Data Sharing and Disclosure:

Chemist Collaboration:

We share relevant order information with authorized chemists to facilitate order processing, including medicine details, delivery addresses, payment information, and order status updates.

Third-Party Services:

We may engage trusted third-party service providers to assist with payment processing, data analysis, app functionality enhancements, and customer support services while ensuring strict confidentiality and data protection measures.

Data Security:

We prioritize data security and implement industry-standard measures to safeguard your information against unauthorized access, misuse, alteration, or disclosure. Our security protocols include encryption, access controls, data backups, and regular security audits.

User Choices and Controls:

Within the app settings, you have the ability to review, update, or delete your account information, manage communication preferences (including opting out of promotional messages), and exercise your data protection rights.

You can also access customer support for assistance with account-related inquiries, privacy concerns, data access requests, or payment-related issues.

Updates to Privacy Policy:

We reserve the right to update and modify this Privacy Policy periodically to reflect changes in our practices, legal requirements, app functionalities, or payment processing procedures. We encourage you to review this policy regularly for any updates.

Contact Us:

If you have any questions, concerns, feedback, or requests regarding our Privacy Policy, data practices, or payment processing, please don't hesitate to contact us at [salespromotors07@gmail.com]. Our dedicated support team is available to assist you and address any privacy-related inquiries promptly.