Privacy Policy for Hello Dukaan Partner Seller

Effective Date: 1 January 2026

Hello Dukaan Partner Seller (“we”, “our”, or “us”) is committed to protecting the privacy of our sellers, delivery partners, and users (“you”, “your”). This Privacy Policy explains how we collect, use, share, and protect your information when you use the Hello Dukaan Partner Seller mobile application and related services.

By accessing or using the app, you agree to this Privacy Policy.

1. Information We Collect

a. Personal & Business Information

We may collect:

• Name and contact details (mobile number, email)
  
  

• Store/business name and profile details
  
  

• Login credentials (OTP-based or secure authentication)
  
  

• Bank or payment-related details for settlements and withdrawals
  
  

b. Store & Product Information

We collect information related to:

• Active and inactive store status
  
  

• Product listings (add, edit, delete)
  
  

• Product pricing, stock, sold-out and low-stock status
  
  

• Daily sales data and order history
  
  

c. Order & Transaction Information

We collect and process:

• Order details and order status
  (Received, Processed, Awaiting Payment, Shipped, Out for Delivery)
  
  

• Cash collection details
  
  

• Balance, fund transfers, withdrawal requests
  
  

• Payment settlement records
  
  

d. Location Information

We collect location data to:

• Show nearby stores to customers
  
  

• Enable order assignment based on nearby location
  
  

• Assist delivery partners in navigation
  
  

• Improve delivery speed and accuracy
  
  

Location access may include:

• Precise GPS location (if enabled)
  
  

• Approximate location based on network
  
  

You may manage location permissions through your device settings.

e. Driver / Delivery Partner Information

For delivery partners, we may collect:

• Assigned orders and delivery status
  
  

• Cash collection and settlement data
  
  

• Profile details and performance-related information
  
  

f. Usage & Device Information

We may collect:

• Device information (model, OS version)
  
  

• App usage data (features used, actions taken)
  
  

• Log data for diagnostics and security
  
  

2. How We Use Your Information

We use the collected information to:

• Operate and manage seller and driver dashboards
  
  

• Process and fulfill orders
  
  

• Manage product listings and stock levels
  
  

• Enable nearby store discovery using location data
  
  

• Track deliveries and order status
  
  

• Handle payments, cash collection, and withdrawals
  
  

• Improve app performance and user experience
  
  

• Provide customer and partner support
  
  

• Ensure platform security and prevent fraud
  
  

3. Sharing of Information

We do not sell or rent personal information.

We may share information with:

• Customers (limited order-related details)
  
  

• Delivery partners (order and location details)
  
  

• Payment service providers and banking partners
  
  

• Technology and analytics service providers
  
  

• Legal or regulatory authorities if required by law
  
  

All third parties are obligated to protect your data.

4. Data Security

We implement reasonable security measures including:

• Secure servers and encrypted communication
  
  

• Controlled access to sensitive information
  
  

• Secure payment and settlement processing
  
  

Despite our efforts, no digital system can guarantee complete security.

5. User Rights & Choices

You can:

• Update store profile and product information
  
  

• Manage location access via device settings
  
  

• View sales, orders, and transaction history
  
  

• Request account deactivation or data deletion by contacting support
  
  

6. Data Retention

We retain your data only as long as necessary to:

• Provide services and maintain records
  
  

• Comply with legal and regulatory requirements
  
  

• Resolve disputes and enforce agreements
  
  

7. Children’s Privacy

Hello Dukaan Partner Seller is intended for business users and delivery partners only.
We do not knowingly collect information from children under 13 years of age.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be effective once published within the app.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: support@hellodukaan.in