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General
General
Q: What exactly does HeinessPremium do?
We provide copywriting and design services for businesses. That means we write your website copy, blog posts, social media content, and more. Plus we design graphics, templates, and marketing materials. Think of us as your outsourced marketing content team.
Q: Who do you typically work with?
We work with everyone from tech startups and crypto projects to fashion brands, coaches, school, healthcare practices, HVAC companies, laundromats, and cleaning services. If you need professional copy or design, we can help, regardless of your industry.
Q: Are you an agency or a freelancer?
We're HeinessPremium; a specialized team focused on copy and design. You get the attention and personalization of working with a freelancer, with the reliability and versatility of an agency.
Q: What makes you different from other copywriters/designers?
Three things:
(1) We're genuinely versatile. We've worked across literally every industry, so we adapt quickly.
(2) Our aesthetic is clean and minimal, not over-designed.
(3) We actually deliver on time without endless revisions or miscommunication.
Services & Process
Services & Process
Q: What services do you offer?
Copywriting: Website copy, blog posts, articles, stories, biographies, romance writing, proofreading/editing
Design: Brand identity, marketing materials, social media graphics
Templates: Ready-to-use social media templates (Canva)
Video Editing: Social media videos, YouTube content, promotional videos
Q: Can I hire you for just one project, or do I need a retainer?
Both! We offer one-off projects (like a website rewrite or logo design) and ongoing services (like monthly blog posts or social media templates). Whatever fits your needs.
Q: Do you work with clients internationally?
Yes! We work with clients worldwide. Everything is done remotely via email, video calls, and project management tools.
Q: What's your process like?
Discovery: We discuss your needs, goals, and brand voice via email or quick call
Proposal: We send a clear proposal with scope, timeline, and pricing
Creation: We create the work and send it for your review
Revisions: Two rounds of revisions included to ensure you're happy
Delivery: Final files delivered in your preferred format
Q: How long does a typical project take?
It depends on the scope:
Website copy: 5-7 business days
Blog post: 3-5 business days
Social media templates (30-pack): 5-7 business days
Video editing: 3-5 business days
Logo/brand design: 7-10 business days
Rush delivery available for urgent projects (additional fee applies).
Q: What do you need from me to get started?
It varies by project, but typically, here's what we work with:
For copywriting: Any existing brand materials, key messages you want to convey, competitor websites for reference, access to your site (if rewriting)
For design: Logo (if you have one), brand colors, examples of styles you like, any existing brand guidelines
For video editing: Raw footage, music preferences, any logos/graphics to include
We'll send you a detailed brief once you're ready to start.
Copywriting Specific
Copywriting Specific
Q: Will the copy sound like me/my brand?
Yes! Part of our discovery process is understanding your brand voice. Are you professional and buttoned-up, or casual and conversational? We match your tone, not impose ours.
Q: Do you do SEO copywriting?
Absolutely. Our blog posts and website copy are optimized for search engines without sacrificing readability. We do keyword research and implement SEO best practices naturally.
Q: Can you write in my industry's specialized language?
Yes. We research your industry terminology and can write technically when needed. We've written for crypto platforms, healthcare practices, legal services, and highly technical B2B companies.
Q: What if I don't like the first draft?
That's what revisions are for! Tell us specifically what's not working, and we'll revise. We include two rounds of revisions, and 99.5% of clients are happy after the first round.
Q: Do you write in other languages besides English?
Currently, we only write in English. However, we work with translation services if you need content in multiple languages.
Pricing & Payment
Pricing & Payment
Q: How much do you charge?
Pricing varies by project scope and complexity. Contact us with details about what you need, and we'll send a custom quote. We believe in transparent pricing.
Q: Do you offer payment plans?
Yes, we do. 70% upfront, 30% upon completion. Smaller projects are typically paid in full upfront.
Q: What payment methods do you accept?
We accept bank transfers, PayPal, and major credit cards.
Q: What's your refund policy?
We include two rounds of revisions with every project to ensure satisfaction. Once work has begun, no refund policy. Our goal is always to make it right, we've never had a client walk away unhappy.
Design specific
Design specific
Q: What design software do you use?
We primarily use Canva for templates. We deliver files in whatever format you need: PNG, JPG, PDF, SVG, AI, PSD, Link etc.
Q: Can you match my existing brand style?
Yes! If you have existing brand guidelines, a logo, or specific colors/fonts, we'll match them. If you're starting from scratch, we'll create a cohesive look for you.
Q: Do I own the designs after you create them?
Yes. Once the project is complete and paid for, you own all rights to the designs. Use them however you want; print, digital, merchandise, everywhere.
Q: What if I need revisions after the project is finished?
The two included revision rounds happen before we finalize the project. After final delivery, additional revisions are charged at our hourly rate. That said, we're flexible for minor tweaks.
Q: Can you design for print and digital?
Yes! We create designs optimized for both. For print, we provide high-resolution files with proper color profiles (CMYK). For digital, we optimize for web use (RGB, proper dimensions).
Social Media Templates
Social Media Templates
Q: What platforms are the templates designed for?
Our templates work for Instagram (feed posts, stories, reels), Facebook, LinkedIn, Pinterest, and Twitter/X. We optimize dimensions for each platform.
Q: Do I need Canva Pro to use the templates?
No! Our templates work with free Canva accounts. However, Canva Pro does give you access to more stock photos and features.
Q: How do I customize the templates?
The templates are fully editable in Canva. You can change text, colors, images, fonts...everything. We include a quick style guide showing you how to customize them to match your brand.
Q: Can I use the templates for client work?
If you're a social media manager or VA, yes...you can use them for client projects. You cannot resell the templates themselves as products.
Q: How many templates do I get?
Our standard package includes 30 templates with variety (promotional, educational, quotes, engagement posts). We also offer 60 and 90-template packages for clients who post frequently.
Video Editing
Video Editing
Q: What video formats do you work with?
We work with all common formats—MP4, MOV, AVI, etc. If you filmed it on your phone, camera, or screen recording software, we can edit it.
Q: Do you provide the music/sound effects?
We can source royalty-free music and sound effects for you, or you can provide specific tracks you want to use. If you have music preferences (upbeat, calm, dramatic), just let us know.
Q: Can you add captions/subtitles to videos?
Yes! We add captions for accessibility and engagement (80% of social media videos are watched without sound). Captions are included in our video editing service.
Q: What's the maximum video length you edit?
For social media content, we typically edit videos up to 10 minutes. For long-form content (YouTube, courses, webinars), we edit videos up to 60 minutes. Longer projects quoted separately.
Q: Do you film video, or only edit?
We only edit. You provide the raw footage, and we transform it into polished content.
Working Together
Working Together
Q: Do we need to have meetings/calls?
Not necessarily. Some clients prefer email-only communication, others like a kickoff call. We're flexible and work however you're most comfortable.
Q: What time zone are you in?
We're flexible with time zones and work with clients globally. We typically respond to emails within 24 hours on business days.
Q: How do you handle confidential information?
We're happy to sign an NDA if your project involves sensitive information. We treat all client work as confidential by default.
Q: Can I see samples of your work before hiring you?
Yes! Check out our portfolio on the website, or request specific samples relevant to your industry. We can also provide client references upon request.
Q: What if I need something you don't list on your website?
Ask us! We're versatile and often take on projects outside our standard offerings. If we can't help, we'll tell you honestly and may be able to refer you to someone who can.
Q: Do you work with competitors?
We don't work with direct competitors simultaneously out of respect for client confidentiality. If you're in a common industry (like HVAC or coaching), we may work with multiple businesses in that space, but not direct local competitors.
Still Have Questions? Contact Us
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