Welcome to the Heaven Code family. We are more than just a streetwear brand; we are a community built on faith, rhythm, and purpose. To ensure the best experience for our collective, please review our policies below.
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1. Shipping & Delivery
1. Shipping & Delivery
We aim to get your "Heavenly Threads" to you as quickly as possible.
Processing Time: All orders are processed within 2–4 business days.
Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number.
International Shipping: We ship worldwide. Please note that customs fees or import taxes are the responsibility of the customer.
2. Returns & Exchanges
2. Returns & Exchanges
We want you to feel confident in your gear. If you aren’t 100% satisfied, here is how we can help:
Return Window: Items must be returned within 14 days of delivery.
Condition: Clothing must be unworn, unwashed, and in its original packaging with all tags attached.
Exchanges: If the fit isn't right, we offer one-time exchanges for a different size (subject to stock availability).
Non-Returnable: Sale items, limited edition "drop" pieces, and worn accessories are final sale.
3. Quality Guarantee
3. Quality Guarantee
Every piece of Heaven Code is inspected for quality. If you receive a defective item or a "glitch" in the production (damaged print, sewing error), please contact us at [Insert Email] within 48 hours of receipt with photos. We will replace it at no extra cost.
4. Payment Methods
4. Payment Methods
We accept all major credit cards, PayPal, and [Insert Local Payment Methods, e.g., PromptPay/Bank Transfer]. All transactions are encrypted and secure.
5. Privacy & Community
5. Privacy & Community
Your data is safe with us. We use your information strictly for order fulfillment and to send you exclusive updates on new drops or playlists. We do not sell your soul—or your data—to third parties.
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