Last updated: May 16, 2026
Hearen is an AI emotional support app for adults. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using Hearen.
Hearen is not a medical, therapy, crisis, or emergency service. If you may harm yourself or someone else, or if you are in immediate danger, contact local emergency services or a trusted person near you.
1. Information We Collect
We collect information you provide directly, information needed to operate the app, and limited analytics information when you choose to share product analytics.
Information you provide:
- Messages and conversation content you send in Hearen
- Onboarding answers, preferences, and support style choices
- Feedback you submit after conversations
- Account information if you choose to save your account, such as email address or Sign in with Apple identifiers
- Support requests you submit through our support form, including your email address and message
Conversation and safety information:
- Conversation history, message metadata, summaries, and memory preferences
- Safety-related signals when messages may indicate self-harm, suicide, immediate danger, or other high-risk situations
- Records needed to provide safety-oriented responses and protect users
Analytics information:
If you choose to share product analytics, we may collect app interaction events such as onboarding completion, app opens, settings interactions, conversation events, feedback events, and technical delivery status.
First-party service-operation analytics events are collected in Supabase for safety, reliability, product operation, and KPI measurement. These analytics events do not include raw chat text. Firebase/GA4 product analytics are optional and only collected after analytics consent.
We do not include your chat message text, Hearen user ID, conversation ID, safety-risk labels, or crisis content in Google Analytics/Firebase Analytics events.
Technical information:
We and our service providers may process technical information such as device type, app version, operating system, IP address, logs, and diagnostic information needed to run, secure, and improve the service.
2. Guest Mode
You can start using Hearen without creating an account. In guest mode, your conversations are not tied to a saved sign-in account and may not be recoverable if you delete the app, clear app data, or switch devices.
Even in guest mode, messages you send may be processed by Hearen servers and AI service providers so the app can generate replies and maintain the conversation experience.
3. How We Use Information
We use information to:
- Provide AI emotional support conversations
- Maintain conversation history and continuity
- Personalize responses based on your preferences and memory settings
- Detect high-risk safety situations and provide safer responses
- Save your account if you choose to sign in
- Improve app reliability, quality, and product experience
- Respond to support requests
- Prevent abuse, debug issues, and maintain security
- Comply with legal obligations
4. AI Processing
Hearen uses AI service providers to generate responses and may use AI models to help classify safety risk. To provide this functionality, your messages and relevant conversation context may be sent to AI providers for processing.
We do not sell your conversation content. We use AI providers only to operate and improve the Hearen experience and safety flow.
5. Analytics Consent
Product analytics are optional. During onboarding or in Settings, you can choose whether to share product analytics.
If you decline analytics sharing, Hearen will not send optional Firebase/Google Analytics events for your app usage. Some safety, account, and operational records may still be stored on Hearen servers when needed to provide the service,
protect users, or maintain security.
You can change your analytics preference in Settings.
6. Memory Controls
Hearen may keep gentle context, preferences, and recent emotional themes to make future conversations feel more continuous. You can disable memory or clear saved memory in Settings.
7. Account, Sign-In, and Deletion
You may use Hearen as a guest or choose to save your account. If you sign in, we may store account identifiers such as your email address or Sign in with Apple identifier so your account can be recognized.
You can delete your account from Settings. Deleting your account is intended to remove your account, conversations, and saved memory from Hearen systems, subject to limited retention needed for security, legal compliance, abuse
prevention, backup integrity, or safety obligations.
8. Support Requests
If you contact us through a support form, we collect the information you provide, such as your email address, issue category, and message. We use this information only to respond to your request and improve support quality.
Please do not include sensitive medical, financial, government ID, or emergency information in support requests.
9. Third-Party Service Providers
We use service providers to operate Hearen, including:
- Hosting, API, and infrastructure providers
- Database and authentication providers
- AI model providers
- Analytics providers, if analytics consent is accepted
- Support form tools, if you submit a support request
These providers process information on our behalf or as needed to provide their services. Their processing may be subject to their own privacy and security practices.
10. Data Sharing
We do not sell your personal information.
We may share information:
- With service providers needed to operate Hearen
- When you ask us to provide support
- To protect users, investigate abuse, or maintain security
- If required by law, legal process, or valid government request
- In connection with a merger, acquisition, financing, or sale of assets, if applicable
11. Data Retention
We keep information for as long as needed to provide Hearen, maintain safety and security, comply with legal obligations, resolve disputes, and improve the service.
Conversation history and saved memory may be retained until you delete them or delete your account, subject to limited backup, security, legal, or safety-related retention.
12. Children
Hearen is intended for adults and is not directed to children or minors. If you believe a minor has provided us personal information, please contact us so we can review and delete it where appropriate.
13. International Processing
Your information may be processed in countries other than where you live. These countries may have different data protection laws. We take reasonable steps to protect information according to this Privacy Policy.
14. Security
We use reasonable technical and organizational measures to protect information. However, no internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
15. Your Choices
You can:
- Use Hearen in guest mode
- Choose whether to share product analytics
- Disable or clear memory in Settings
- Clear conversation history
- Save your account or continue without signing in
- Delete your account in Settings
- Contact us with privacy or support questions
16. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice.
17. Contact Us
If you have questions about this Privacy Policy or need support, contact us through our support page: