HealUp

Privacy Policy

Last updated: October 16, 2025

This Privacy Policy explains how ItFuturz (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use the HealUp mobile application (“the Service”).

By using HealUp, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Data

When you use our Service, we may collect the following personally identifiable information:

• Name

• Mobile Number

• Email Address

• Basic health information (age, gender, health concerns, etc.)

• Appointment details (bookings, cancellations, history)

• Communication or feedback you share within the app
  
  

Device Data

With your permission, we may access:

• Camera: To capture or upload your profile picture or reports

• Gallery: To upload images or medical documents

• Storage: To save or upload reports or therapy-related files
  
  

Usage Data

We automatically collect certain data when you use the app, such as:

• Device information (model, OS version, IP address)

• App usage behavior (screens viewed, time spent, interactions performed)
  
  

2. How We Use Your Information

Your information may be used to:

• Create and manage your HealUp account

• Book, modify, or cancel physiotherapy appointments

• Connect you with verified physiotherapists

• Send appointment reminders and notifications

• Improve app features, performance, and usability

• Provide customer support and respond to inquiries

• Comply with applicable legal or regulatory obligations
  
  

3. Sharing and Disclosure

We may share your data only in the following cases:

• With physiotherapists or clinics: When you book or interact with them through the app

• With service providers: For secure hosting, analytics, or data processing

• For legal reasons: If required by law or government authorities

• With your consent: For optional features, referrals, or integrations

We never sell your personal information to third parties.

4. Data Retention

Your data is securely stored for as long as your account remains active.
If you delete your account, all personal data (including appointments, profile, and reports) will be permanently deleted from our systems.

5. Your Rights

You can:

• Access or update your personal information

• Delete your account permanently : Delete Account Here 

• Opt out of promotional or marketing notifications

• Withdraw consent for specific data uses (where applicable)
  
  

To delete your account, please contact us or use the in-app deletion feature (coming soon).

6. Cookies and Similar Technologies

HealUp may use cookies or analytics tools to:

• Save your login preferences

• Track app performance and user engagement

• Provide personalized recommendations or reminders
  
  

You can manage or disable cookies through your device settings.

7. Third-Party Links

HealUp may contain links to external websites, booking systems, or health information resources.
We are not responsible for the privacy practices or content of third-party services.
Please review their privacy policies before use.

8. Data Security

We implement strict security measures (data encryption, secure APIs, and limited access controls) to protect your personal data.
However, no system is completely secure — please protect your login credentials and avoid sharing sensitive information publicly.

9. Children’s Privacy

HealUp is designed for users aged 18 and above.
We do not knowingly collect data from minors under 18 years of age.

10. Policy Updates

We may update this Privacy Policy periodically.
Any changes will be communicated within the app or posted on this page.
Please check this section regularly for the latest version.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Support Email: info@itfuturz.com
📧 Business Email: info@itfuturz.com
📞 Phone: +91 9879208321

🏢 Address:
310-311, Raghuvir Symphony Shoppers,
Althan Canal Road, Opp. Green Victory Society,
Apcha Nagar, Surat, Gujarat - 395007