PRIVACY POLICY

Healthy Delight
Email: healthydelightdairys@gmail.com

Last Updated: June 2026

Healthy Delight ("Company", "we", "our", or "us") operates the Healthy Delight customer application and the Healthy Delight Delivery partner application. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our mobile applications, website, and related services.

By using Healthy Delight or Healthy Delight Delivery, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

We may collect:

• Full name

• Mobile number

• Email address

• Profile photograph (optional)

• Delivery address

• Billing information

• Account credentials

Order and Service Information

For Healthy Delight users:

• Order history

• Product selections

• Cart information

• Payment information

• Delivery preferences

For Healthy Delight Delivery partners:

• Delivery assignments

• Delivery status updates

• Route information

• Delivery performance information

Location Information

We may collect location information to provide delivery-related services.

For Customer App:

• Approximate location

• Delivery address location

For Delivery App:

• Foreground location while the app is in use

• Background location when delivery tracking is active

Location data is used for:

• Order assignment

• Navigation assistance

• Real-time order tracking

• Delivery verification

• Fraud prevention

• Service improvement

Device Information

We may automatically collect:

• Device model

• Operating system version

• Device identifiers

• IP address

• Mobile network information

• App version

• Crash logs and diagnostics

2. How We Use Information

We use collected information to:

• Create and manage user accounts

• Process orders and deliveries

• Assign delivery tasks

• Track deliveries in real time

• Communicate with users and delivery partners

• Provide customer support

• Improve application performance

• Detect fraud and security threats

• Send service-related notifications

• Comply with legal obligations

3. Permissions Used

Location Permission

Customer App:
Used to identify delivery locations and improve service availability.

Delivery App:
Used for live delivery tracking, navigation, route optimization, order assignment, and proof of delivery.

Camera Permission

May be used to:

• Upload profile pictures

• Upload delivery proof images

• Submit support requests

• Verify completed deliveries

Storage / Photos Permission

Used to upload and access images or documents selected by the user.

Notification Permission

Used to send:

• Order updates

• Delivery alerts

• Account notifications

• Promotional messages

• Important service announcements

Phone Permission (If Applicable)

Used to allow communication between customers, delivery partners, and support teams.

4. Background Location Usage

Healthy Delight Delivery may collect location information while the app is running in the background when a delivery partner is actively performing delivery services.

Background location is used exclusively for:

• Real-time delivery tracking

• Route monitoring

• Order status updates

• Delivery verification

• Safety and operational purposes

Location tracking stops when delivery services are completed or when the delivery partner goes offline.

5. Sharing of Information

We may share information with:

• Delivery partners

• Customers involved in deliveries

• Payment service providers

• Cloud hosting providers

• Analytics providers

• Customer support providers

• Government authorities when required by law

We do not sell personal information to third parties.

6. Payment Information

Payments may be processed through trusted third-party payment providers. We do not store complete debit card, credit card, or banking information on our servers.

Payment providers handle payment information according to their own privacy policies.

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure.

8. Data Retention

We retain information for as long as necessary to:

• Provide services

• Fulfill deliveries

• Meet legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it may be deleted or anonymized.

9. Children's Privacy

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

10. User Rights

Users may:

• Access their personal information

• Update account details

• Correct inaccurate information

• Request account deletion

• Withdraw certain permissions

Requests can be submitted using the contact information below.

11. Third-Party Services

Our applications may use third-party services such as:

• Google Play Services

• Firebase Analytics

• Firebase Cloud Messaging

• Google Maps

• Payment Gateway Providers

• Cloud Hosting Services

These services may collect information in accordance with their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the applications and become effective immediately upon publication.

13. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact:

Healthy Delight

Email: healthydelightdairys@gmail.com

By using Healthy Delight or Healthy Delight Delivery, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.