This document explains how HealthLense ("we", "us", the "App") collects, uses, and protects your information, and sets out important disclaimers about the health and nutrition information the App provides. By using HealthLense, you agree to this policy and these disclaimers. If you do not agree, please do not use the App.
Health & Medical Disclaimer (please read): HealthLense provides estimated nutrition information and AI-generated suggestions for general informational and educational purposes only. It is not medical, dietetic, nutritional, or clinical advice, is not created or reviewed by doctors or registered dietitians, and is not a substitute for professional medical advice, diagnosis, or treatment. Never disregard or delay seeking professional advice because of something you read in the App. Always consult a qualified health provider about your diet, health conditions, allergies, and nutritional needs.
When you scan food, the App captures an image with your device camera and sends it to our servers for analysis to identify the food and estimate its nutrition.
The foods you scan, estimated portions, calories, and macronutrients, together with a randomly generated device identifier used to associate scans with your device. No name, email, or account is required to use core features.
If you subscribe, Apple processes the payment and provides a receipt so we can verify your subscription. We never receive or store your payment card details.
Basic technical and usage information used to operate, secure, and improve the App.
To identify foods and estimate calories and nutrition.
To generate descriptions and AI coaching about scanned meals.
To translate food information into your chosen language.
To show your scan history and progress.
To verify and manage subscriptions and to operate and improve the App.
To identify foods and generate descriptions and coaching, the App sends your food images and related text to third-party artificial intelligence services, including Anthropic (provider of the Claude AI models), which process this data on our behalf to return results. AI systems can make mistakes and may produce inaccurate or incomplete information. We do not sell your data and share only what is necessary to provide the App's features.
Nutrition figures in the App are estimates, generated from a single photo and general reference data. They can be inaccurate and should not be relied upon for precise dietary, medical, or clinical decisions. A photograph cannot measure exact weight, ingredients, preparation, or hidden components (oils, sugars, sauces). Portion and calorie estimates may vary between scans. Do not rely on the App for counting calories or nutrients where accuracy is medically important (for example, for diabetes management, medically prescribed diets, or managing allergies).
HealthLense does not reliably detect allergens, cross-contamination, or specific ingredients, and must never be used to determine whether a food is safe for someone with a food allergy, intolerance, or medical dietary restriction. If you have a food allergy or medical dietary need, rely only on verified ingredient information and professional guidance — not on this App.
Food and meal data associated with your device identifier is stored on our cloud infrastructure (Google Cloud) to provide history and progress features. Images are processed to generate results. We retain data only as long as needed to provide the service, and you may request deletion (see Contact).
We share data only with service providers that help us operate the App (such as cloud hosting and AI processing providers) and as required by law. We do not sell your personal data and do not use it for third-party advertising or cross-app tracking.
HealthLense is not directed to children under 13, and we do not knowingly collect personal information from them. The App is intended for general audiences and is not a tool for managing children's medical nutrition.
You can decline image collection by not using the scan features.
You can manage or cancel subscriptions in your Apple Account settings.
You can request access to or deletion of your data by contacting us.
Depending on your location, you may have additional rights under laws such as the GDPR or CCPA; contact us to exercise them.
We use reasonable technical measures, including encryption in transit (HTTPS), to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
To the maximum extent permitted by law, we are not liable for any harm, loss, or damages arising from reliance on nutrition estimates or AI-generated content, or from use of the App. The App is provided "as is" without warranties of any kind regarding accuracy, completeness, or fitness for a particular purpose.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.
For privacy questions, data requests, or concerns, contact: [tendlycare@gmail.com]