PRIVACY POLICY
1. Introduction
Health At Home respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your data through our mobile application and services.
2. Information We Collect
We collect the following types of information:
• Personal Details: Name, phone number, address, age, gender
• Health Information: Medical history, prescriptions, vitals, consultation records
• Device Data: IP address, device type, usage logs
• Location Data: For home-care service delivery
3. Purpose of Data Use
We use your data to:
• Provide medical consultations and home-care services
• Maintain electronic health records (EHR)
• Schedule appointments and manage services
• Improve service quality and user experience
• Ensure patient safety and clinical accuracy
4. Data Sharing
Your information may be shared only with:
• Licensed healthcare professionals involved in your care
• Diagnostic labs and pharmacies (if required)
• Authorized internal staff
we do NOT sell or rent your personal data.
5. Data Security
We apply strong security measures including:
• Restricted access to health records
• Encrypted systems and secure servers
• Regular security audits
6. Data Retention
Your health data is stored as required by applicable healthcare regulations in Nepal for continuity of care.
7. User Rights
You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Withdraw consent (subject to medical/legal limitations)
8. Cookies & Analytics
We may use basic analytics tools to improve app performance and user experience.
9. Legal Compliance
We operate in accordance with applicable Nepal health and data protection laws.
10. Contact
Health At Home / Smart Wellness Clinic
Tilottama-03, Rupandehi, Nepal
Email:
Phone: