Privacy Policy – Heallyn

Effective Date: August 10, 2026

Heallyn (“Heallyn,” “we,” “our,” or “us”) operates the Heallyn User App and Heallyn Service App (collectively, the “Apps”). The Heallyn User App is intended for users/customers seeking healthcare-related services, while the Heallyn Service App is intended for authorized healthcare service providers, professionals, or service partners.

This Privacy Policy explains how we collect, use, store, protect, and share information when you use either App.

By using a Heallyn App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

The information collected may vary depending on whether you use the User App or Service App.

A. Information from User App

Users may provide:

• Name

• Phone number

• Email address

• Date of birth or age, where required

• Gender, where required

• Profile information

• Address and service location

• Appointment information

• Healthcare-related information voluntarily provided by the user

• Symptoms or medical concerns

• Medical history or other health information

• Prescriptions, reports, or healthcare documents uploaded by the user

• Payment or transaction information, where applicable

• Communications or information provided when contacting support

B. Information from Service App

Healthcare professionals, service providers, or authorized service partners may provide:

• Name

• Phone number

• Email address

• Profile information

• Professional or service-related information

• Organization, clinic, or service details

• Service area or address

• Documents required for verification, where applicable

• Appointment and service information

• Information required to provide or manage healthcare services

• Payment or transaction information, where applicable

C. Device and Technical Information

Depending on the features you use, we may automatically receive limited technical information such as:

• Device model

• Operating system and version

• App version

• IP address

• Device identifiers where permitted

• Crash reports

• Diagnostic and performance information

• Network information

D. Location Information

The Apps may request location access when location is necessary for a feature.

For the User App, location may be used to:

• Identify nearby healthcare services

• Set or confirm a service location

• Support location-based healthcare features

For the Service App, location may be used to:

• Support service requests

• Help providers navigate to a user's service location

• Support service tracking where applicable

• Show or manage service areas

Location access is used only when the relevant feature requires it and permission has been granted.

You can manage or disable location permissions through your device settings.

2. Health and Medical Information

Because Heallyn provides healthcare-related functionality, users may voluntarily provide health or medical information through the Apps.

This may include:

• Symptoms

• Medical history

• Prescriptions

• Medical reports

• Healthcare documents

• Appointment-related information

• Other healthcare information submitted by the user

Such information is treated as sensitive information.

We process health-related information only when reasonably necessary to provide the requested healthcare functionality, facilitate services between users and authorized service providers, maintain the platform, comply with legal obligations, or for other purposes permitted by applicable law.

Service providers may only access information that is necessary for the services they are authorized to provide or manage.

3. How We Use Information

We may use information to:

• Create and manage user or service-provider accounts

• Verify accounts and service providers

• Provide healthcare-related services

• Connect users with authorized healthcare service providers

• Manage appointments and service requests

• Facilitate communication between users and service providers

• Provide location-based features

• Manage service requests and service status

• Process payments or transactions where applicable

• Send appointment, service, account, and security notifications

• Provide customer and technical support

• Improve and maintain the Apps

• Detect fraud, misuse, security incidents, or unauthorized activity

• Troubleshoot technical problems

• Comply with applicable laws and legal requirements

4. Information Sharing

We do not sell personal information or health information.

Information may be shared when necessary to provide the requested service, including:

Between Users and Service Providers

When a user requests a healthcare service, relevant information may be shared with the authorized service provider responsible for fulfilling that request.

For example, information necessary for an appointment or requested healthcare service may be made available to the relevant service provider.

Service Providers and Technical Partners

We may use trusted third-party providers for services such as:

• Cloud hosting

• Database management

• Authentication

• Notifications

• Analytics

• Payment processing

• Maps and location services

• Security

• Customer support

• Technical infrastructure

These providers may process information only as necessary to provide their services to us and subject to applicable agreements and laws.

Legal Requirements

We may disclose information when required by law, regulation, court order, governmental request, or when reasonably necessary to protect the rights, safety, security, or property of Heallyn, its users, service providers, or others.

5. User and Service Provider Access

Access to information depends on the role and services associated with an account.

A User may access information related to their own account, appointments, requests, and submitted healthcare information.

An authorized Service Provider may access information necessary to provide or manage healthcare services requested through the platform.

We take reasonable measures to limit access to information based on the user's or service provider's role and the functionality being used.

6. Communications

The Apps may send notifications, SMS, email, or in-app communications regarding:

• Account activity

• Appointment updates

• Service requests

• Service status

• Security alerts

• Important platform updates

• Customer support

You may be able to manage certain notification preferences through the App or your device settings.

7. Data Security

We use reasonable technical and organizational safeguards designed to protect personal and healthcare-related information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic storage system, or mobile application can be guaranteed to be completely secure.

Users and service providers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or authentication information with others.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide our services

• Maintain accounts

• Fulfill legitimate business purposes

• Resolve disputes

• Prevent fraud and misuse

• Comply with applicable legal and regulatory requirements

• Maintain required records

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws.

9. Account and Data Deletion

Users and service providers may request deletion of their account and associated personal information, subject to applicable legal, regulatory, security, and record-retention requirements.

To request account or data deletion, contact:

Email: heallynsarfaraz@gmail.com

Some information may need to be retained where required by law or where necessary for legitimate legal or security purposes.

10. Children's Privacy

The Apps are not intended to knowingly collect personal information from children without appropriate parental or legal authorization where required by applicable law.

If you believe that a child has provided personal information without appropriate authorization, please contact us so that we can review and take appropriate action.

11. Third-Party Services

The Apps may contain or use integrations with third-party services, including payment providers, mapping services, cloud services, analytics providers, authentication services, communication services, or other technical providers.

Third-party services may have their own privacy policies and terms. We encourage users and service providers to review the privacy practices of third-party services they interact with.

12. Medical Disclaimer

Heallyn is a healthcare-related platform and may facilitate communication or services between users and healthcare service providers.

Unless expressly stated otherwise, Heallyn itself does not provide medical diagnosis or treatment.

Information available through the Apps should not be considered a replacement for professional medical advice, diagnosis, or treatment.

Do not use Heallyn for medical emergencies. If you are experiencing a medical emergency, contact your local emergency medical service or visit the nearest emergency medical facility.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Effective Date” at the beginning of this policy.

We encourage you to periodically review this Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or account/data deletion, please contact us:

Heallyn

Email: heallynsarfaraz@gmail.com

This Privacy Policy applies to both the Heallyn User App and the Heallyn Service App.