Policies

Massage Therapy Customer Policy

• Appointments

  • Appointments are preferred and can be made online or by phone.

  • Appointments are typically 60 or 90 minutes long, but shorter or longer sessions may be available.

  • Late arrivals may result in the shortening of your massage session.

  • Missed appointments without 24 hours notice will be charged a cancellation fee.

• Payment

  • Payment is due at the time of service.

  • We accept cash, credit cards, and debit cards.

  • A valid credit or debit card will be required to make an advance appointment. Cancelation policy applies.

• Cancellations and Reschedules

  • Cancellations or reschedules must be made at least 24 hours in advance.

  • Late cancellations or reschedules may be charged a cancellation fee.

• Client Information

  • We require all clients to complete a sign in form (name/phone/etc).

  • This information is confidential and will not be shared with anyone outside of our company.

• Dress Code and Conduct

  • Clients are asked to wear loose, comfortable clothing that they can easily remove.

  • Clients will never request or suggest inappropriate behavior. Such behavior will result in an immediate end to the session.

• Hygiene

  • Our massage therapists are required to wash their hands before and after each massage session.

  • We also provide clean sheets and towels for each client.

• Privacy

  • All massage sessions are conducted in a private room.

  • Only the client and massage therapist will be present in the room during the session.

• Professionalism

  • Our massage therapists are licensed and professional.

  • They will never engage in any inappropriate or unprofessional behavior.

• Complaints

  • If you have any complaints about your massage, please contact the management immediately at healingmethodmassage@gmail.com.

We hope you enjoy your massage therapy experience!