Habit Tile Support
Thank you for using Habit Tile.
Habit Tile is a habit-tracking app that turns your daily progress into colorful pixel art. If you encounter a problem, have a question, or would like to suggest a new feature, please contact us using the information below.
Contact Support
Email: hellowangfan@icloud.com
When reporting a problem, please include:
Your Habit Tile app version
Your iPhone or iPad model
Your iOS or iPadOS version
A brief description of what happened
The steps that caused the problem
A screenshot or screen recording, if helpful
Please do not send your Apple Account password, payment-card information, or other sensitive personal information.
Frequently Asked Questions
How does Habit Tile store my data?
Habit Tile stores your habits, check-in records, and settings locally on your device. If you enable iCloud sync, supported app data may also be stored in your private iCloud account and synchronized between your Apple devices.
Why is my data not syncing between devices?
Please check that:
Both devices are signed in to the same Apple Account.
iCloud Drive is enabled.
Habit Tile is allowed to use iCloud.
Both devices have an active internet connection.
You are using the latest version of Habit Tile.
Synchronization may take a short time. Try opening Habit Tile on both devices and keeping them connected to the internet.
Why is the widget not updating?
First, open Habit Tile and confirm that the correct habit is selected for the widget. Then return to the Home Screen and wait briefly for iOS to refresh it.
If the widget still does not update, remove the widget, restart your device, and add the widget again. Widget refresh timing is ultimately managed by iOS.
How do I restore my Pro subscription?
Open Habit Tile, go to the subscription or upgrade screen, and select Restore Purchases.
Make sure you are signed in with the same Apple Account that was used for the original purchase. If restoration still does not work, contact us and include a description of the issue. Do not send your Apple Account password or full payment information.
How do I manage or cancel my subscription?
Subscriptions are managed through Apple:
Open the Settings app on your device.
Tap your name.
Tap Subscriptions.
Select Habit Tile.
Review, change, or cancel your subscription.
You can also read Apple’s instructions at:
Manage subscriptions on Apple devices
Will deleting the app delete my data?
Locally stored data may be removed when you delete the app. If iCloud sync is enabled, synchronized data may remain in your iCloud account or on your other devices.
Before deleting the app, make sure any information you want to keep has finished synchronizing.
How can I request deletion of my information?
Most Habit Tile data is stored locally on your device or in your private iCloud account. You can delete habits and records inside the app.
For privacy questions or assistance, contact hellowangfan@icloud.com with the subject line:
Habit Tile Privacy Request
How can I suggest a feature or report a bug?
Send an email to hellowangfan@icloud.com.
Suggested subject lines:
Habit Tile Bug Report
Habit Tile Feature Request
Habit Tile Subscription Support
Habit Tile iCloud Sync Support
Privacy Policy
Read the Habit Tile Privacy Policy:
https://sites.google.com/view/habittile-privacy-policy
Terms of Service
Read the Habit Tile Terms of Service:
https://sites.google.com/view/habittile-terms
Developer
Habit Tile is developed and maintained by Wangfan, an independent developer.
Last updated: August 8, 2026