Privacy Policy for Haslo Service
Last Updated: September 16, 2026
Welcome to Haslo Service. Your privacy and trust are of paramount importance to us. This Privacy Policy explains how Haslo Service ("we", "our", or "the App") collects, uses, protects, and discloses information when you use our mobile application and related home service coordination platform.
1. Information We Collect
To connect customers with skilled local service providers efficiently, we collect limited, necessary information:
- Location Information: We collect precise (fine) and approximate (coarse) location data when the app is active or running in the background to match service requests with nearby available technicians and calculate accurate arrival estimates.
- Profile & Service Information: Details you provide, such as your selected role (Customer or Technician), selected service categories, job details, and contact information necessary for active service coordination.
- Device & Usage Data: Technical information including device model, operating system version, network status, and crash logs to maintain app stability, security, and performance.
2. How We Use Your Information
We use the collected information strictly for service delivery:
- To match customer service requests with qualified local technicians based on proximity and trade category.
- To transmit real-time booking alerts, service bids, and status updates.
- To provide continuous background updates during active service bookings using high-priority notifications.
- To detect and prevent fraudulent activities, abuse, or unauthorized access.
3. Data Transmission & Security Architecture
Haslo Service employs industry-leading end-to-end encryption protocols for communication between participants:
- All job bids and booking details exchanged between customers and technicians are securely encrypted in transit.
- We practice strict data minimization: we do not maintain centralized permanent records of private communications between service participants.
- Sensitive session data is stored securely on your local device storage.
4. Background Location & Foreground Services
To ensure technicians do not miss urgent customer requests and customers receive timely arrival alerts even when their phone screen is off or the app is minimized, Haslo Service utilizes Android Foreground Services. This sticky notification clearly alerts users that location and booking sync are actively running.
5. Third-Party Services
We may integrate verified third-party infrastructure components solely for core operational delivery:
- Google Play Services: For core Android runtime dependencies and mapping services.
- Messaging : For secure and immediate delivery of push alerts regarding job bookings and confirmations.
We do NOT sell, rent, or trade your personal information to third-party advertising or marketing networks.
6. User Rights & Data Control
You have complete control over your data:
- Permissions: You can grant or revoke Location and Notification permissions at any time through your device settings.
- Data Deletion: You can clear your profile, job history, and saved data directly from the App settings or by uninstalling the application.
7. Children's Privacy
Haslo Service is intended for adult users seeking or providing professional home services and is not directed at children. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect platform enhancements or regulatory requirements. Any modifications will be effective immediately upon posting the updated policy.
9. Liability
We only connect service provider and customer, we are not a supplier of the services.
10. Contact Us
If you have any questions, inquiries, or feedback regarding this Privacy Policy or our privacy practices, please contact us at:
support@haslo.in