Dear Customer,
We are pleased that you are interested in data protection. We would like to give you an easily
understandable overview of our data protection process.
Our goal is to provide you with an amazing customer experience that also means that you can
always trust us, that we are always transparent and honest to you. Your trust in our product is
the reason why we can provide you with an amazing customer experience. We would like to
thank you for this cooperation.
As a customer you have the choice which information you would like to share with us. Of course
we need some information for the fulfilment of our contract. However, this does not always
require all the data which you can make available to us.
In the following description of our processing activities, we refer in each case to categories of
personal data. A category includes several personal data, which are usually processed together
for the purposes.
Personal data is information that can identify you or even make you identifiable.
We generally process the following categories of personal data for the following reasons:
Icon Contact Information:
Name, address, telephone number, email address
Reason:
If you contact us, we collect this data because we need to know who we are talking to and what
we have been talking about so that we can help you with your reason for contacting us. This
also applies if you leave comments on social media on our fan pages. We do not combine this
data with your profile data on our platform, but we can still identify you by your social media ID.
Icon Location data:
Address, Postcode, City, Country, Longitude, Latitude
Reason:
We need these data to be able to deliver your orders. We create the longitude and latitude
automatically in order to be able to process your delivery address in our other linked systems,
such as our Rider app, and to display your address to our riders.
Icon profile data (master data):
Name, email address, password, telephone number, delivery addresses
Reason:
This data is your master data, which we absolutely need for our services. Without an email
address / telephone number and a password, you cannot create a profile. Together with your
name, this is your master data.
Icon Order information:
Order history, selected restaurants, invoices, order ID, rating on orders, delivery address, successful orders and cancelled orders
Reason:
Each time you place an order, this information will be added to your profile. You can view all this
information in your profile at any time. The information should give you an overview of your own
interests and previous orders. We will also use the same information to improve our services.
Icon Communication data
Name, email address, telephone number, device ID
Reason:
If you would like to receive a newsletter, an SMS or an in-app push notification from us, we
need certain information to send you the messages. Instead of addressing you with "Hey You",
we find it more customer friendly to address you with your name. This category of personal
information is also used by us to contact you.
Delivery information:
Name, delivery address, phone number, order ID
Reason:
In accordance with the principle of data minimisation, we only provide our riders and restaurants
with the information that they need from you to prepare and deliver your order.