**Delivery Terms & Conditions**
Flight details will be shared via group text message prior to travel. The remaining balance of the delivery fee **must be paid via invoice** sent to the payor’s email while the pet is in transit to its destination.
By confirming this delivery, both the **Breeder and Buyer acknowledge and accept all risks** associated with transportation by air or ground.
For acceptance of booking, the pet must weigh **under 18 lbs** and fit comfortably in a soft-sided carrier measuring **18" x 11" x 10.5"**. Pets exceeding 18 lbs **must be pre-approved** prior to transport and will incur an additional fee.
The **Breeder is required to drop off the puppy or kitten curbside at least 1 hour prior** to the scheduled departure time. All deliveries operate on schedule unless you receive direct notification of delays or cancellations. Buyers are encouraged to track flight status independently using the airline and flight number. Once the pet has been picked up, the flight nanny will send a confirmation message along with a photo.
Within **48 hours of booking**, a group text will be created including all relevant delivery details (flight information, airports, meeting location, etc.). Both Breeder and Buyer **must have access to text messaging**.
A **non-refundable deposit** is required. If the Breeder or Buyer cancels within **seven (7) days of the scheduled delivery**, the deposit will not be refunded. In cases of delays or cancellations beyond our control (including weather or other unforeseen circumstances), both parties agree to a **7-day rescheduling window**. If we are unable to complete delivery within those 7 days, a full refund will be issued. If cancellation occurs within that 7-day window by either party, no refund will be provided.
The **Breeder must provide** all required travel documentation, a small sandwich bag of food, and two puppy pads at the time of drop-off.
An additional **$150 Pet-in-Cabin fee** may apply depending on airline requirements. The flight nanny will advise if this fee is necessary on or before the day of travel.
The **Payor is responsible** for ensuring that all parties involved in the delivery are informed of and agree to these terms and conditions.