As part of my ongoing role in fostering trust and user satisfaction within the Web3 community, I encountered a situation where a P2P seller reported that the buyer refused to release the assets after completing payment. Upon seeing the message on X, I immediately reached out to the user to calm the situation and gather all relevant details — including the UID, transaction ID, and merchant name. I then escalated the issue directly to Bitget’s customer service, ensuring proper follow-up. To assist with verification, I advised the buyer to complete a short video recording as proof, which helped confirm the legitimacy of the claim. After several hours of communication and mediation, the issue was successfully resolved, and the buyer released the assets. The user expressed deep gratitude for the assistance, thanking me personally for the quick and professional support. This experience not only strengthened community trust but also demonstrated the value of authentic engagement and active KOL intervention in maintaining healthy user–exchange relationships.