Effective Date: 01/02/2025
Thank you for using Hamster Mining Pro. We want to ensure that you are satisfied with your experience using our app. This Refund Policy outlines the terms under which we handle requests for refunds related to in-app purchases, subscriptions, and other fees.
1. No Refunds Policy
All purchases made within the app, including subscriptions and in-app purchases, are final. Once a purchase is made and confirmed, it is non-refundable, except where required by applicable law. By completing a purchase or subscription, you acknowledge and agree to this no-refund policy.
2. Subscription Cancellations
Subscription Management: If you wish to cancel your subscription, you can manage your subscription through your Google Play account settings.
Cancellation Before Renewal: To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before the end of the current period.
No Pro-Rata Refunds: If you cancel a subscription, you will retain access to the premium features until the end of the current billing cycle. No partial or pro-rated refunds will be issued, even if you cancel mid-cycle.
3. Exceptions to the No Refund Policy
In certain cases, you may be eligible for a refund if required by applicable law. This could include situations where:
The app does not function as described or has significant technical issues that prevent you from using it.
A charge was made in error or without your consent.
If you believe you are entitled to a refund, please contact our support team with the details of your issue. We will review your case and determine whether a refund is warranted based on your situation and the applicable laws.
4. How to Request a Refund
If you believe a refund is necessary, please contact us at davidgroves231@gmail.com with the following details:
Order ID: Your order or subscription ID (available in your Google Play order history).
Reason for Refund: A brief description of why you are requesting a refund.
Date of Purchase: The date the transaction occurred.
Our team will review your request and get back to you within 7 business days.
5. Contact Information
If you have any questions or concerns about our refund policy, please feel free to contact our support team at davidgroves231@gmail.com. We are here to assist you.