Last Updated: June 2026
Hakimi ("the App", "we", "our", or "us") is committed to protecting the privacy and security of its users. This Privacy Policy explains how we collect, use, store, and protect information when you use the Hakimi mobile application and related services.
Depending on how you use the application, we may collect the following information:
Full name
Phone number
Email address (if provided)
Profile information
Appointment bookings
Appointment history
Healthcare service requests
Communication related to appointments and services
With your permission, the application may access your device location to:
Display nearby clinics, pharmacies, and healthcare providers
Assist in requesting home healthcare services such as nursing visits
Improve service delivery based on your location
Location access is optional and can be disabled at any time through your device settings.
With your permission, the application may send notifications related to:
Appointment reminders
Booking confirmations
Appointment updates or cancellations
Service-related announcements
Important account notifications
Users may disable notifications through their device settings.
We may collect limited technical information such as:
Device type
Operating system version
Application version
Error and performance logs
This information is used to improve application performance and reliability.
We use collected information to:
Create and manage user accounts
Process appointment bookings and healthcare service requests
Connect users with healthcare providers
Provide location-based healthcare services
Send appointment reminders and notifications
Improve application functionality and user experience
Respond to customer support requests
Maintain security and prevent unauthorized access
We do not sell user information.
Information may be shared only when necessary with:
Healthcare providers involved in delivering requested services
Clinics, pharmacies, nurses, or healthcare professionals selected by the user
Service providers assisting with application operation, security, hosting, or notifications
Government authorities when required by applicable laws or legal obligations
We implement reasonable administrative, technical, and organizational security measures to protect user information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect all information, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies.
The application is not intended to knowingly collect personal information from children in violation of applicable laws. If we become aware that information has been collected improperly, we will take reasonable steps to remove it.
Users may request to:
Access their personal information
Correct inaccurate information
Delete their account and personal information where applicable
Withdraw permissions such as location access or notifications
Requests may be submitted using the contact information provided below.
The application may use third-party services necessary for operation, analytics, notifications, authentication, hosting, or mapping services. These providers may process limited information as required to perform their services.
We may update this Privacy Policy from time to time. Any updates will be published on this page, and continued use of the application after changes become effective constitutes acceptance of the updated policy.
If you have any questions regarding this Privacy Policy or your personal information, please contact us at:
Email: info@hakimi.app
By using Hakimi, you acknowledge that you have read and understood this Privacy Policy.