Privacy Policy for Haion App
Effective Date: October 2, 2026
Last Updated: October 2, 2026
1. Introduction
Welcome to Haion ("we," "our," or "us"). Haion is operated by Powersafe Industries.
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Haion mobile application and related digital services.
By using the Haion App, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: powersafeindustries@gmail.com
2. Information We Collect
Depending on how you use the Haion App, we may collect the following types of information.
Personal Information
When you create or use an account, we may collect:
Name
Email address
Phone number
Delivery address
Account credentials
Other information you voluntarily provide
Product and Order Information
We may collect information related to products and purchases, including:
Product serial numbers
Product model information
Purchase history
Warranty information
Active warranty status
Order information
Delivery and order tracking details
Invoice and transaction-related information
Service and Complaint Information
When you request support or product services, we may collect:
Service requests
Service tickets
Complaint records
Maintenance history
Support communications
Information provided when communicating with our support team
Technical and Usage Information
When you use the Haion App, certain technical information may be collected automatically, depending on the features and technologies used by the app.
This may include:
IP address
Device type
Operating system
App version
Unique device or app identifiers
Crash and diagnostic information
App usage information
Network and technical information
Referral Information
If you participate in our referral program, we may collect:
Referral codes
Referral activity
Referral eligibility or status
Reward information
Payout-related information
3. How We Use Your Information
We may use the information we collect for the following purposes:
To create and manage your Haion account
To authenticate and secure your account
To process and manage orders
To track deliveries
To generate and provide invoices
To manage product warranties
To process service requests
To manage complaints and support requests
To maintain service and maintenance records
To process eligible referral rewards
To calculate and process referral payouts
To communicate important account and service information
To send order, warranty, service, and account notifications
To provide customer support
To detect and prevent fraud, misuse, or unauthorized activity
To improve application performance and stability
To analyze and improve our services and user experience
To comply with applicable legal and regulatory requirements
To protect our rights, users, services, and property
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We may share information when reasonably necessary for operating the Haion App and providing our services.
Service Providers
We may share relevant information with trusted third-party service providers that help us operate our services, such as providers supporting:
Cloud hosting and storage
Payment processing
Order fulfillment and delivery
Customer support
Analytics and diagnostics
Application infrastructure
Other services necessary to operate the Haion platform
These service providers are expected to use information only for the purposes for which it is provided and in accordance with applicable requirements.
Legal Requirements
We may disclose information when required or permitted by applicable law, regulation, court order, legal process, or governmental request.
Protection of Rights and Safety
We may disclose information when reasonably necessary to:
Enforce our terms and policies
Protect our rights or property
Protect the safety of our users or others
Investigate fraud, abuse, or security issues
Prevent illegal or unauthorized activities
5. Data Security
We take reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You are also responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.
6. Data Retention
We retain personal and transaction information only for as long as reasonably necessary to:
Provide our services
Maintain your account
Complete transactions and services
Maintain warranty and service records
Process referral-related activities
Resolve complaints and disputes
Prevent fraud and abuse
Comply with legal, tax, accounting, or regulatory requirements
Protect our legal rights
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal procedures.
7. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include:
Access and Correction
You may request access to personal information we hold about you and request correction of inaccurate or incomplete information.
Account Deletion
You may request deletion of your Haion account and associated personal information by contacting us.
Some information may need to be retained when required or permitted by applicable law, including certain transaction, accounting, legal, security, or fraud-prevention records.
Promotional Communications
Where promotional communications are sent, you may opt out using the unsubscribe option provided in the communication or through available app settings.
Please note that you may continue to receive essential service-related communications, such as account, security, order, warranty, or support notifications.
To submit a privacy-related request, contact:
powersafeindustries@gmail.com
We may request information necessary to verify your identity before processing certain requests.
8. Third-Party Services
The Haion App may use or integrate third-party services, such as payment providers, cloud services, analytics services, authentication providers, delivery services, or other technical service providers.
Third-party services may collect or process information according to their own privacy policies and terms.
We recommend reviewing the privacy policies of third-party services that you use through or in connection with the Haion App.
9. Children's Privacy
The Haion App is not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us at:
powersafeindustries@gmail.com
We will take reasonable steps to investigate and address the issue where required.
10. Account and Data Deletion Requests
Users may request deletion of their Haion account and applicable associated personal information.
To request account or data deletion, contact:
Email: powersafeindustries@gmail.com
Please provide sufficient information to help us identify your account and process the request.
Certain information may be retained where required or permitted by law, including information necessary for legal compliance, financial records, fraud prevention, dispute resolution, or enforcement of legal rights.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data practices.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
Your continued use of the Haion App after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.
12. Contact Us
If you have questions, concerns, privacy requests, or requests regarding deletion of your personal information, please contact us.
Haion Support / Powersafe Industries
Email: powersafeindustries@gmail.com
We will make reasonable efforts to respond to privacy-related requests in accordance with applicable laws and requirements.
End of Privacy Policy