KDD Shin, H., Dalal, B. R., Bialynicka-Birula, I., Matharu, N., Muir, R., Yang, X., & Wong, S. W. (2025). FECT: Factuality Evaluation of Interpretive AI-Generated Claims in Contact Center Conversation Transcripts.  In Proceedings of KDD workshop on Evaluation and Trustworthiness of Agentic and Generative AI Models (KDD’25). [paper] [github]