Student-Run Technology Helpdesk 

The Student Technology Helpdesk

Student Assistants also participate in a student-run technology helpdesk, providing technical assistance to fellow students and school staff under the direction of the Technology Coordinator.

Helpdesk responsibilities:

• Assisting with password resets and basic account issues.

• Troubleshooting hardware and software problems.

• Providing assistance with Chromebooks, computers, and other technology.

• Helping troubleshoot basic networking and connectivity issues.

• Performing basic computer repairs and maintenance.

• Assisting students and staff with technology-related questions.

• Identifying problems that require additional support and escalating them to the School Technology Coordinator when necessary.

The goal of the student helpdesk is to provide timely, peer-to-peer technical support while giving Student Assistants valuable hands-on experience with real-world technology support.