Thanks for purchasing our products at guidedquestconnection@gmail.com In order to be eligible for a refund, you must initiate your return/refund and *verify the reasoning for a refund within 20 days of purchase. Any returnable product must be returned within 30 calendar days of your purchase to be eligible for a refund.

PERSONAL DAMAGE TO PRODUCTS AFTER PURCHASE AND DELIVERY IS NOT COVERED BY THE RETURN OR REFUND POLICY.

• After we receive your item, our team of professionals will inspect the product and process your replacement or refund.

• Replacements will be shipped to the original shipping address within 10 days of return/refund approval.

• The money will be refunded to the original payment method you used during the purchase.

• For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way that is deemed to be personal damage, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions, feel free to contact our customer support team @ guidedquestconnection@gmail.com 

*Verify reasoning for refund depends on the nature of your refund.

If you are in any way unsatisfied with the product provided but there was no actual damage or malfunction this is as simple as providing your reason for dissatisfaction. Please feel free to provide photos if desired.

If your product has arrived damaged or malfunctions, We ask that you provide me with a brief description of the damaged area and photos of how the product arrived. This is due to the fragile nature of many items and allows us to process damaged shipping claims more easily. Once this is complete, We will contact you and work on either replacing or refunding the product in question.