Contact-Less Methods Of Hospitality Adapting By Hotels After Covid-19

Contact-less technology has become popular after COVID. The hospitality industry adjusted to the changing reality and embrace contact-less tech solutions. This has accelerated the adoption of the new technology, and contact-less hospitality.

What is contact-less guest experience?

Contact-less hospitality services wipe out human contact completely or reduce it. During the pandemic, face-to-face communication leads to increased risks of contaminated with virus, and here’s when contact-less technology can be especially helpful. Most of the time, interactions happen when customers communicate with the company person and with other customers, or when employees interact with each other.

Each instance of these interactions handled digitally through hotel information system software, providing customers with a safe, stress-free, and seamless experience. For making reservations to hotel check-ins and check-outs they have make guest management app to handle this situation. Ordering catering and room service, sightseeing, and learning about events and tourist attractions, there’s everything becomes contact-less and guests gets all this information through hotel guest communication app.

When lockdown enforced and local and international travel was suspended in 2020, many hotels were transformed into a secure social-distancing place.

Contact-less technology enables hotels to quickly transform into private co-working platforms.

Benefits of contact-less guest experience

The hospitality industry is eagerly adopting contact-less technologies. Contact-less hospitality services enable travelers across the world to enjoy their experiences with less pandemic-related anxiety. When all interactions are handled through an app contamination risks are considerably reduced.

Reduced stress

Contact-less hospitality is attractive to those who find communicating with hotel personnel annoying and stressful. It is true that many customers find miscommunications that happen due to language and cultural differences. Contact-less solutions take the stress out of human contact and enable customers to enjoy contact-less guest experience.

Automated workflow

Contact-less tech solutions are not only safer from a health perspective but they also eliminate human error while processing documents, credit card details, registrations, etc.

Key-less hotel room entry

Electronic hotel keys are a new invention. Guests can use smartphone apps to unlock the rooms. Other key-less entry options are by using a small chip which is embedded in a bracelet and tied to a guest’s credit card.

Contact-less payments

Contactless payment technology in hospitality helps guests to pay for services in a secure and hygienic manner, without direct contact with payment processing. Guests can also pay by using their devices, such as smartphones, watches, and wristbands.

Final thoughts

The COVID-19 crisis has a highly disruptive effect on the hospitality industry, apart from the negative impact, companies were compelled to rethink their business concepts and adopt new technologies.