Privacy Policy for GRTM WFM Metrics Extractor
Last updated: January 22, 2025
1. Introduction
The GRTM WFM SLAs Extractor is an internal Amazon Chrome extension developed exclusively for Amazon Workforce Management (WFM) teams. This tool is designed to optimize Connect dashboard metrics monitoring while operating within Amazon's established security framework and complying with all internal data handling policies.
2. Information Access and Processing
The extension operates solely within the scope of accessing Amazon Connect dashboard metrics that users already have authorized access to. No additional permissions or elevated access rights are required beyond standard Amazon authentication. All data processing occurs entirely client-side within the user's browser, ensuring no personal information (PII) or sensitive business information is collected or transmitted.
3. Data Handling
Our commitment to data security is absolute: the extension neither collects nor stores any data. All processed information exists temporarily in browser memory and is immediately discarded upon tab closure or navigation. No external data transmission occurs, and no cookies or local storage are utilized. This approach ensures complete compliance with Amazon's data handling requirements.
4. Security Implementation
The extension is built on Chrome's latest secure framework (Manifest V3) and implements strict Content Security Policy. It operates exclusively within Amazon's internal network domains using minimal required permissions ("activeTab" only). The entire codebase is open for security review and follows Amazon's security best practices.
5. Compliance and Access Control
This tool adheres to Amazon's internal development standards and requires only standard Amazon authentication. Its distribution is controlled through private link access, ensuring availability only to authorized personnel. The extension maintains compatibility with Amazon's security monitoring tools and creates no conflicts with existing security protocols.
6. Business Continuity and Risk Mitigation
The extension has been designed to have zero impact on existing systems and requires no external service dependencies. It operates independently without interfering with other internal tools, maintaining operational resilience while presenting no data retention risks or external exposure vectors.
7. Intended Use and Governance
This extension is specifically designed for and limited to authorized Amazon employees within WFM metrics monitoring workflows. All changes are tracked through version control, and updates are managed through Chrome Web Store private distribution. Regular code reviews ensure ongoing compliance with Amazon's internal tool standards.
8. Policy Updates
Any modifications to this privacy policy will be communicated through appropriate internal channels and will require management approval before implementation.
Note: This extension is an internal Amazon tool and is subject to all applicable Amazon policies, guidelines, and security requirements.