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Last Updated: November 2024
Welcome to Growblic Captain Driver App. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our driver application for laundry pickup and delivery services.
By using our application, you agree to the collection and use of information in accordance with this policy.
We collect several types of information to provide and improve our services:
Full name
Email address
Phone number
Date of birth (for age verification)
Real-time GPS location during deliveries
Pickup and delivery addresses
Route history and navigation data
Vehicle type and model
Vehicle registration number
Vehicle documentation
Optional profile photograph
Driver license details
Emergency contact information
Orders picked up and delivered
Delivery timestamps
Customer interaction history
Cash on delivery transactions
Delivery completion rates
Customer ratings and feedback
On-time delivery statistics
Total earnings and payment history
Device type and operating system
App version
Device identifiers
Network information
Your information is used for the following purposes:
Process and assign laundry pickup and delivery orders
Navigate to pickup and delivery locations
Track order status in real-time
Verify completed deliveries
Contact you about assigned orders
Send important service updates and notifications
Provide customer support
Share promotional offers and updates (with your consent)
Process cash on delivery transactions
Calculate and transfer earnings
Generate invoices and payment receipts
Manage financial records
Analyze delivery performance and efficiency
Improve route optimization algorithms
Enhance app functionality and user experience
Conduct quality assurance and training
Verify driver identity and eligibility
Investigate complaints or disputes
Prevent fraud and unauthorized access
Ensure compliance with our terms of service
Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights and property
We respect your privacy and only share your information in the following circumstances:
Your name, phone number, and profile photo are shared with customers for their assigned orders
Your current location during active deliveries (for tracking purposes)
Vehicle information for customer verification
Administrators can access your delivery records and performance metrics
Profile information for account management
Payment and financial data for accounting purposes
Firebase: Cloud storage and authentication services
Google Maps: Navigation and location services
Cloudinary: Image storage and management
Payment Processors: For salary and earnings transfers
When required by law, regulation, or legal process
To protect our rights, property, or safety
To prevent fraud or illegal activities
In connection with business transfers or acquisitions
Any other sharing will be done only with your explicit permission
We do not sell your personal information to third parties.
We implement comprehensive security measures to protect your information:
End-to-end encryption for sensitive data
Secure HTTPS protocol for all data transmission
Firebase Cloud Firestore with built-in security rules
Regular security audits and vulnerability assessments
Role-based access restrictions
Multi-factor authentication for admin access
Limited employee access to personal data
Regular access reviews and audits
Secure cloud hosting with Firebase
Regular backup and disaster recovery procedures
Industry-standard security protocols
Continuous monitoring for suspicious activity
Employee training on data protection
Strict confidentiality agreements
Incident response procedures
Regular security updates and patches
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the following rights regarding your personal data:
View all personal information we hold about you
Request a copy of your data in a portable format
Understand how your data is being used
Update or correct inaccurate personal information
Modify your profile details at any time
Request corrections to delivery records
Request permanent deletion of your account and data
Remove specific information from your profile
Exercise your "right to be forgotten" (subject to legal requirements)
Decline promotional communications and marketing emails
Disable non-essential notifications
Withdraw consent for optional data collection
Limit how we use your personal information
Object to certain types of data processing
Request temporary suspension of data processing
Receive your data in a structured, machine-readable format
Transfer your data to another service provider
To exercise any of these rights, please contact us using the information provided below.
Location data is essential for our delivery services:
Navigate to pickup and delivery addresses
Track real-time delivery progress
Provide accurate turn-by-turn directions
Optimize delivery routes for efficiency
Verify successful pickups and deliveries
Generate delivery heat maps and analytics
You can enable or disable location services in your device settings
The app requires location access to function properly
Disabling location services will prevent you from accepting new orders
Location is only tracked during active delivery sessions
We use GPS, Wi-Fi, and cellular network data for precise location
Location data is updated in real-time during deliveries
Historical location data is retained for 90 days for dispute resolution
We retain your information based on the following criteria:
All information is retained while your account is active and in good standing
Delivery records are kept for service continuity and quality assurance
Financial records retained for 7 years (as required by tax laws)
Legal disputes: data retained until resolution
Regulatory requirements: as mandated by applicable laws
Personal information deleted or anonymized within 30 days
Financial records retained as required by law
Aggregated, non-identifiable data may be retained for analytics
Backup copies deleted within 90 days
Delivery records: 2 years
Payment history: 7 years
Customer interactions: 1 year
Performance metrics: 3 years
Our services are strictly intended for drivers aged 18 years and older. We do not knowingly collect personal information from individuals under 18 years of age.
If we discover that we have collected information from someone under 18, we will delete that information immediately. If you are a parent or guardian and believe we have collected information from a minor, please contact us immediately at freshfold.growblic@gmail.com.
Our app integrates with third-party services that have their own privacy policies:
Authentication and database services
Privacy Policy: https://firebase.google.com/support/privacy
Navigation and location services
Privacy Policy: https://policies.google.com/privacy
Image hosting and management
Privacy Policy: https://cloudinary.com/privacy
We encourage you to review the privacy policies of these third-party services.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
While our mobile app does not use browser cookies, we may use similar technologies:
Device Identifiers: To recognize your device
Analytics Tools: To understand app usage patterns
Session Data: To maintain your logged-in state
Crash Reporting: To identify and fix technical issues
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Updated policy posted in the app
"Last Updated" date modified at the top
In-app notifications for significant changes
Email notifications for material changes (if applicable)
Continued use of the app after changes constitutes acceptance
We encourage you to review this policy regularly
Previous versions available upon request
By using Growblic Captain Driver App, you consent to:
The collection and use of information as described in this policy
The sharing of information with third-party service providers
The processing of your location data during deliveries
Receiving important service-related communications
You can withdraw your consent at any time by deleting your account or contacting us.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: freshfold.growblic@gmail.com
Phone: +91 92531 41908
Response Time: We will respond to your inquiry within 48 hours
If you have concerns about how we handle your personal information:
Contact us using the information above
We will investigate and respond within 7 business days
If unresolved, you may escalate to relevant data protection authorities
You have the right to file a complaint with your local data protection authority
Your privacy is important to us. We are committed to protecting your personal information and maintaining your trust. This privacy policy demonstrates our dedication to transparency and responsible data handling.