Privacy Policy for Groow
Effective date: June 18, 2026
Groow ("we", "our", or "us") provides a shop management app for managing sales, stock, workers, customers, expenses, reports, and related business records. This Privacy Policy
explains what information Groow collects, how we use it, how it may be shared, and the choices available to users.
Developer name: DNS Software
Contact email: dn.sandeeep@gmail.com
Information We Collect
Groow may collect or store the following information, depending on how the app is used.
Account and sign-in information
When a shop owner signs in, Groow may use Firebase Authentication and Google Sign-In. We may collect or process:
- Email address
- Phone number (for login and verification)
- Firebase user ID
- Authentication credentials handled by Firebase or Google
- Shop owner account status
Workers may sign in using a shop code and PIN created by the shop owner. Groow may store worker login session information, including worker name, worker ID, device label, hashed device identifier, session ID, login time, last seen time, logout time, and login approval status.
Shop and business information
Groow stores business records entered by the shop owner or authorized workers, such as:
- Shop name, shop code, language preference, and owner PIN
- Product names, categories, barcodes, stock quantities, purchase prices, sale prices, MRP, units, and stock movements
- Cart, order, receipt, and sale records
- Payment type, sale totals, discounts, received amounts, outstanding amounts, and gross profit
- Expense records, payment status, payment method, notes, and dates
- Reports and audit logs related to business activity
Customer information
If entered by the user, Groow may store customer information such as:
- Customer name
- Phone number
- Address
- Opening balance, current balance, credit sales, payments, adjustments, and ledger notes
Worker and employee information
If entered by the shop owner, Groow may store worker information such as:
- Worker name
- Phone number
- Role and app permissions
- Worker PIN
- Salary type, monthly salary, daily wage, joining date, advance balance, and salary payment records
- Attendance records, attendance status, dates, and notes
Premium Features and Subscriptions
If you choose to upgrade to premium features, Groow may use billing services (such as Google Play Billing) to manage your purchases and subscriptions. We do not collect or store your underlying payment details (like credit card numbers). We may store:
Subscription status and active plans
Purchase history and premium feature entitlements
Analytics, diagnostics, and app usage information
Groow uses Firebase Analytics and Microsoft Clarity to understand how users interact with the app and to improve reliability, usability, and features. These services may collect or process:
- App screens viewed and feature usage events
- User role category, such as owner or worker
- App interaction data, taps, navigation activity, and session activity
- Device information, operating system information, app version, and diagnostics
- Firebase installation/app instance identifiers and Microsoft Clarity session identifiers
- Approximate location inferred from network information such as IP address
- Performance and reliability information
Groow's own analytics events are designed to use categories and buckets where possible, such as amount ranges, quantity ranges, payment type, report type, or feature name, instead of sending customer names, worker names, phone numbers, addresses, or full transaction details as analytics event parameters.
Microsoft Clarity may capture session behavior to help us understand app usage. Groow pauses Clarity recording on sensitive app screens such as customer, worker, expense, cart, receipt, product editing, and backup screens.
How We Use Information
We use information to:
- Create and manage shop owner accounts
- Let workers join and use a shop account with owner approval
- Store and sync shop records across devices
- Manage sales, stock, customers, workers, expenses, salary, attendance, reports, and audit logs
- Maintain shop access control and worker permissions
- Provide cloud backup and synchronization through Firebase
- Improve app features, performance, reliability, and user experience
- Detect, troubleshoot, and fix errors or sync issues
- Protect the app, users, and business records from unauthorized access or misuse
- Comply with legal obligations, if applicable
Cloud Sync and Storage
Groow uses Firebase Firestore to sync shop data. When cloud sync is enabled or used, Groow may upload a shop snapshot to Firebase. This snapshot may include the shop, product, sale, customer, worker, attendance, expense, salary, session, login request, and audit log records described in this policy.
Some app data may also be backed up by Android's system backup features, depending on the user's device settings and Google account backup configuration.
Sharing of Information
We do not sell personal information.
We may share or process information with service providers that help operate the app:
- Google Firebase, including Firebase Authentication, Firebase Firestore, Firebase Analytics, and Firebase Installations
- Google Sign-In and Google Play services
- Microsoft Clarity
- Android/Google backup services, if enabled on the user's device. These providers process information according to their own privacy practices:
- Google Privacy Policy: https://policies.google.com/privacy
- Firebase Privacy and Security: https://firebase.google.com/support/privacy
- Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement
We may also disclose information if required by law, regulation, legal process, or a valid government request, or to protect the rights, safety, and security of users, the app, or others.
Permissions
Groow requests internet access so the app can sign in users, sync data with Firebase, and use analytics and Clarity services.
Groow does not currently request access to the camera, precise location, contacts, microphone, SMS, call logs, or external storage.
Data Security
We use reasonable technical and organizational measures to protect information, including Firebase Authentication, encrypted network communication where supported by service providers, and access controls for cloud data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Users are responsible for keeping their devices, Google accounts, shop codes, and PINs secure.
Data Retention
Groow keeps shop and business records for as long as needed to provide the app's features, maintain business history, support sync, and comply with legal or operational requirements. If a user deletes records inside the app, those records may be removed from the local app database and may be removed from synced cloud data after synchronization. Some data may remain temporarily in backups, logs, or service provider systems according to their retention practices.
Account and Data Deletion
Users may request deletion of their account or associated app data by contacting us at:
Email:- dn.sandeeep@gmail.com
To process a deletion request, we may need enough information to verify the request, such as the shop code, owner email address, or other account details. Deleting data may affect the ability to access previous sales, customer balances, worker records, reports, and synced shop history.
Children's Privacy
Groow is intended for shop owners, workers, and business users. It is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through Groow, contact us so we can review and delete it where appropriate.
International Processing
Information may be processed and stored on servers operated by Google, Firebase, Microsoft, or other service providers in countries other than the user's country of residence. These countries may have different data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of Groow after a policy update means the updated policy applies.
Contact Us
For privacy questions, requests, or complaints, contact:
DNS Software
dn.sandeeep@gmail.com