# Privacy Policy for Grocers
**Last Updated:** July 27, 2026
**PolyLab Inc.** ("we", "us", or "our") operates the **Grocers** mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Please read this Privacy Policy carefully. By accessing or using the App, you agree to the collection and use of information in accordance with this policy.
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## 1. Information We Collect
We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Data"):
### A. Personal Information Provided by You
- **Account Details**: Full Name, Email Address, Phone Number, Delivery Address.
- **Authentication Credentials**: Encrypted password (managed securely via Back4App Parse Authentication) or Google Account identifiers when using Google Sign-In.
- **Order & Transaction Data**: Grocery items ordered, cart history, selected delivery time slots, promo codes used, and complaint records.
### B. Precise Location Data
- **GPS Location**: With your permission (`ACCESS_FINE_LOCATION` and `ACCESS_COARSE_LOCATION`), we collect your precise geographic coordinates (`latitude` and `longitude`) to auto-detect your delivery address, verify store availability, and calculate delivery routes.
### C. Automatically Collected Information & Device Data
- **Device Information**: Device model, operating system version (e.g., Android 16), unique device identifiers, and network connection status.
- **Push Notification Tokens**: Firebase Cloud Messaging (FCM) tokens to send you order updates and delivery alerts.
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## 2. How We Use Your Information
We use the collected information for the following business and operational purposes:
1. **Order Processing & Fulfilling**: To process your grocery orders, assign delivery windows, and deliver items to your specified address.
2. **Account Management & Security**: To create and maintain your account, authenticate sign-ins (Email/Password or Google Sign-In), and handle password resets.
3. **Location-Based Services**: To automatically determine your delivery zone and display accurate local inventory.
4. **Customer Support & Communications**: To notify you of order status changes, handle dispute complaints, and provide WhatsApp support assistance.
5. **Legal & Policy Compliance**: To detect and prevent fraudulent transactions and enforce our terms.
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## 3. Third-Party Services & Sub-Processors
We do not sell, trade, or rent your personal information to third parties. We share data only with trusted third-party service providers necessary to operate the App:
- **Back4App (Parse Server Framework)**: Cloud database backend and application hosting. Encrypted data is transmitted securely to `https://parseapi.back4app.com`.
- **Google Play Services & Google Sign-In**: Used for location detection (`FusedLocationProviderClient`) and Google authentication.
- **Firebase Cloud Messaging (FCM) & Auth**: Used for sending push notifications and verifying user authentication.
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## 4. Permissions Requested by the App
The App requests the following device permissions to function properly:
- `ACCESS_FINE_LOCATION` & `ACCESS_COARSE_LOCATION`: Required to pinpoint your delivery address.
- `INTERNET` & `ACCESS_NETWORK_STATE`: Required to connect to Back4App cloud servers.
- `VIBRATE` & `RECEIVE_BOOT_COMPLETED`: Required to receive order status push notifications.
- `CALL_PHONE`: Allows quick contact with delivery drivers or support.
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## 5. Data Retention & Security
- **Security**: We implement industry-standard SSL/TLS encryption for all data in transit and secure database rules on Back4App to protect your data against unauthorized access.
- **Retention**: We retain your personal information as long as your account remains active or as needed to provide you with grocery delivery services.
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## 6. Account Deletion & Data Rights
You have the right to request deletion of your account and all associated personal data at any time.
### How to Request Account Deletion:
1. **In-App Deletion**: Go to **Profile** > **Settings** > **Delete Account** inside the Grocers app.
2. **Online Deletion Request**: You may submit a request by contacting our support team via email at **support@polylab.com** with the subject line *"Account Deletion Request"*.
Upon receiving your deletion request, your user profile, order history, and personal information will be permanently deleted from our primary Back4App databases within 30 days.
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## 7. Children's Privacy
Our App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
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## 8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy and posting the new Privacy Policy within the App.
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## 9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- **Company**: PolyLab.
- **Email**: fahd.binasif@gmail.com
- **App**: Grocers (Android)