Gressio account deletion request

GRESSIO - Account & Data Deletion Request

At GRESSIO, we respect your right to control your personal data. You have the right to request the permanent deletion of your account and all associated personal data at any time.

1. How to Request Account Deletion

Option A: Inside the App (Instant)

If you have the GRESSIO app installed:

1. Open the GRESSIO app and log in.

2. Go to Settings.

3. Scroll down and tap "DELETE ACCOUNT".

4. Confirm your choice. Your profile and content will be deactivated immediately.

Option B: Web Request (Without Installing the App)

If you have uninstalled the app or cannot access your device:

1. Send an email to: support@gressio.com

2. Use the subject line: "Account Deletion Request - GRESSIO"

3. Include the email address associated with your GRESSIO account.

Our team will verify your request and process the deletion within 30 days.

2. What Data Is Deleted

When your account deletion is finalized:

- Your user profile (Name, email address, profile picture)

- Your authentication credentials and tokens

- Your user-generated uploads, comments, and interactions

- Any user settings and preferences

3. What Data May Be Retained

Some records may be retained for legitimate business or legal compliance purposes, such as:

- Financial transaction logs (processed via Flutterwave) as required by financial regulations and tax laws.

- Security and fraud prevention logs for a limited period as required by applicable laws.

4. Grace Period

In accordance with our data policy, your profile and content are deactivated immediately upon request and permanently purged after a 30-day grace period. During this 30-day window, you can cancel your deletion request by contacting support@gressio.com or logging back in.