Green Basket Privacy Policy

Effective Date: March 30, 2025

Green Basket ("we" or "us") is committed to protecting the privacy and security of our users ("you" or "your"). This Privacy Policy outlines our practices and procedures for collecting, storing, and using your personal data through the Green Basket app and website.

Information We Collect:

1. Personal Data: When you create an account or use our services, we collect your name, email address, phone number, and delivery address.

2. Location Data: We use your device's location services to provide you with accurate delivery options and to track the location of our delivery partners. You can manage location permissions in your device settings.

3. Order Data: We store your order history, including items purchased, quantities, and prices.

4. Payment Data: We don't store your payment information (e.g., credit/debit card details). Our payment gateway partners handle payment processing securely.

5. Device and Usage Data: We collect data about your device, browser, and app usage patterns to improve our services.

How We Use Your Data:

1. Service Delivery: To process and deliver your orders, including communicating with you about order updates and delivery.

2. Personalization: To offer you personalized product recommendations and promotions based on your order history and preferences.

3. Customer Support: To respond to your queries and resolve issues via email (support@greenbaskets.co.in) or other channels.

4. Marketing and Promotions: To send you newsletters, promotional offers, and updates about new products or services, subject to your consent.

5. Improvement and Analytics: To analyze usage patterns, identify areas for improvement, and optimize our services.

Data Sharing and Disclosure:

1. Delivery Partners: We share your location and order details with our delivery partners to facilitate timely delivery.

2. Payment Gateway: Your payment information is shared with our payment gateway partners to process transactions.

3. Authorized Representatives: Our authorized representatives may access your data for maintenance, troubleshooting, and improvement purposes.

4. Legal Compliance: We may disclose your data to comply with applicable laws, regulations, or court orders.

Data Security:

We implement robust security measures to protect your data, including:

1. Encryption: We encrypt sensitive data, such as payment information, using industry-standard protocols.

2. Secure Servers: Our servers are securely configured and regularly updated to prevent unauthorized access.

3. Access Controls: We limit access to authorized personnel and ensure that our delivery partners and third-party vendors maintain confidentiality.

Your Rights and Choices:

1. Access and Correction: You can access and edit your personal data through your account settings.

2. Opt-out: You can opt-out of marketing communications by updating your preferences or contacting us at support@greenbaskets.co.in.

3. Data Deletion: You can request data deletion by contacting us, subject to applicable laws and regulations.

Changes to this Policy:

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We'll notify you of any material changes via email or through our app.

Contact Us:

If you have questions or concerns about this Privacy Policy, please email us at support@greenbaskets.co.in.

By using the Green Basket app and website, you consent to the collection, storage, and use of your data as outlined in this Privacy Policy.