Support

🎧 GramScale AI - Food Scanner – Support
Last updated: May 14, 2026

Welcome! We're here to help you get the most out of GramScale AI.
Below you'll find answers to common questions, troubleshooting tips, and how to contact support.

🔧 Frequently Asked Questions

1️⃣ How do I estimate food weight?

Take or upload a photo of your food using the scan button, then tap “Analyze.”

The AI will process your image and generate:

• estimated weight range (grams)

• calorie estimate

• protein, carbs, and fats

2️⃣ How does the AI work?

The AI analyzes visual aspects of your food such as:

• portion size

• shape and volume

• common serving references

It then estimates weight and nutritional values based on general data patterns.

3️⃣ Are the results accurate?

Results are estimates, not exact measurements.

Accuracy depends on:

• image quality

• lighting

• portion visibility

For precise measurements, we recommend using a real food scale.

4️⃣ Are my photos stored or shared?

No. Your photos are not permanently stored or sold.

• Images are used only to generate your results

• Processing may occur securely through AI services

• Your privacy is a priority

5️⃣ Why do I have a limited number of scans?

Free users receive a limited number of daily scans.

Upgrading to Pro unlocks:

• unlimited scans

• faster processing

• advanced insights

• full history tracking

6️⃣ Can I save or view past results?

Yes. Your previous scans are saved and can be viewed anytime in the app.

7️⃣ The app isn’t analyzing my photo — what should I do?

Try the following:

• Check your internet connection

• Use a clear, well-lit photo

• Make sure the food is fully visible

• Restart the app

• Update to the latest version

If the issue continues, contact support below.

⚠️ Important Disclaimer

GramScale AI provides AI-generated estimates for informational purposes only.

• Results are not guaranteed to be accurate

• The app is not a substitute for a real scale

• Nutritional values are approximate and should not be used for medical or dietary decisions

💳 Billing & Subscription Help

Subscriptions are managed through your Apple ID.

To manage your subscription:

• Open the Settings app

• Tap your Apple ID

• Select Subscriptions

• Choose GramScale AI

From there, you can upgrade, downgrade, or cancel your subscription.

🛠️ App Issues or Bug Reports

If the app isn’t working as expected, try:

• Force closing and reopening the app

• Restarting your device

• Updating to the latest app version

• Checking photo permissions

• Ensuring a stable internet connection

Still having issues? Contact us below.

📬 Contact Support

Need help or have questions?

📧 Email: abajalan.apple@gmail.com

We typically respond within 24–48 hours.