Privacy Policy

Effective Date:  Aug 9 2025
Last Updated: Aug 9 2025

1. Introduction

Welcome to Grabutils Restaurant Partner App ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant partner mobile application and related services (collectively, the "Service") in India.

This Privacy Policy is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian laws.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Restaurant name, business address, contact person name, email address, mobile number

• Business Details: Restaurant type, cuisine category, operating hours, menu information, pricing, FSSAI license number

• Financial Information: Bank account details, IFSC code, PAN number, GST number, payment preferences

• Identity Verification: Aadhaar number (if provided), business registration documents, FSSAI certificate

• Communication Data: Messages, support requests, feedback you send to us

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers, mobile network information

• Usage Data: App features used, time spent on different sections, interaction patterns

• Location Information: Restaurant location, delivery areas (with your explicit consent)

• Technical Data: access times, app version

2.3 Order and Transaction Data

• Order Information: Order details, customer preferences, delivery instructions

• Performance Metrics: Order completion rates, delivery times, customer ratings and reviews

• Financial Transactions: Payment processing data, commission calculations, payout information, TDS details

3. How We Use Your Information

We use the collected information for the following lawful purposes:

3.1 Service Provision

• Creating and managing your restaurant partner account

• Processing and managing food orders from customers

• Facilitating payment transactions and weekly payouts

• Providing customer support in Telugu, English, and regional languages

• Enabling communication between restaurants and customers

3.2 Business Operations

• Analyzing restaurant performance and generating monthly reports

• Improving our platform and developing new features

• Conducting quality assurance and preventing fraudulent orders

• Managing our business relationship with partner restaurants

• Compliance with GST and other tax obligations

3.3 Legal and Regulatory Compliance

• Complying with Indian laws including IT Act, GST Act, and FSSAI regulations

• Maintaining records as required by Indian authorities

• Responding to government inquiries and legal processes

• Preventing money laundering and ensuring KYC compliance

4. Information Sharing and Disclosure

4.1 With Customers

We share necessary information with customers to complete orders:

• Restaurant name, address, and contact number

• Menu items, prices, and availability

• Estimated preparation and delivery times

• FSSAI license number (when requested)

4.2 With Service Providers (Indian Entities)

We may share information with Indian service providers who assist us in:

• Payment processing through Indian payment gateways

• Cloud storage within India (as per data localization requirements)

• Customer support services

• SMS and WhatsApp communication services

• Accounting and tax compliance services

4.3 Legal Requirements and Government Authorities

We may disclose your information when required by Indian law or in response to:

• Orders from Indian courts or tribunals

• Requests from Income Tax Department, GST authorities

• Inquiries from FSSAI, state food safety departments

• Requests from law enforcement agencies

4.4 No International Transfer

In compliance with Indian data protection requirements, your personal data will be stored and processed within India. We do not transfer personal data outside India without explicit consent and appropriate safeguards.

5. Data Security and Protection

We implement security measures as per Indian IT Rules to protect your information:

• Physical Security: Secure servers located within India

• Administrative Security: Access controls, employee training, background verification

• Incident Response: Immediate notification to users and authorities in case of data breaches

6. Data Retention

We retain your information in compliance with Indian legal requirements:

• Account Information: Duration of partnership + 7 years as per Companies Act

• Financial Records: 8 years as per Income Tax Act and GST laws

• Transaction Records: 7 years from transaction date

• Communication Records: 3 years from communication date

• FSSAI Compliance Data: As required by food safety regulations

7. Your Rights Under Indian Law

As per Indian data protection laws, you have the following rights:

7.1 Access Rights

• View and download your personal information

• Request details about how your data is being used

• Obtain copies of your transaction history

7.2 Correction Rights

• Update incorrect or incomplete information

• Modify your restaurant details and menu information

• Correct banking and payment details

7.3 Withdrawal of Consent

• Withdraw consent for location tracking

• Opt-out of marketing communications

• Request deletion of non-essential data (subject to legal retention requirements)

7.4 Grievance Redressal

• File complaints with our Grievance Officer

• Appeal to higher authorities if unsatisfied with our response

To exercise these rights, contact our Grievance Officer (details in Section 12).

8. Age Restrictions

Our Service is intended for business users who are at least 18 years old or the age of majority in their state/territory in India. We do not knowingly collect information from minors.

9. Language and Communication

• This Privacy Policy is available in English.

• Customer support is available in Telugu, English, and major regional languages

• Legal notices will be provided in English when required

10. Changes to This Privacy Policy

We will notify you of material changes through:

• In-app notifications

• SMS to your registered mobile number

• Email notifications

• WhatsApp messages (if you have opted in)

Continued use of the Service constitutes acceptance of the updated policy.

11. Grievance Officer and Contact Information

As required under Indian IT Rules, we have appointed a Grievance Officer:

Grievance Officer
Email: info@grabutils.co.in
Phone:+919100585765
Address: NSL Mall, 2nd Floor, KPHB, Hyderabad, INDIA

Response Time: We will acknowledge grievances within 24 hours and resolve within 30 days.

General Contact Information:
Email: info@grabutils.co.in
Phone: +919100585765
WhatsApp: +919100585765
Address: NSL Mall, 2nd Floor, KPHB, Hyderabad, INDIA

12. Dispute Resolution

Any disputes arising from this Privacy Policy will be subject to:

• Jurisdiction: Courts in Kurnool, India

• Governing Law: Indian law

• Language: Proceedings in English as per court discretion

• Alternative Dispute Resolution: Mediation through Indian Arbitration and Mediation Centre if mutually agreed

15. Government Compliance and Transparency

We maintain transparency in compliance with Indian regulations:

• Regular compliance reports to relevant authorities

• Cooperation with government investigations

• Participation in industry self-regulation initiatives

Registered Office Address:
NSL Mall, 2nd Floor, KPHB, Hyderabad, INDIA

Company Details: GrabUtils Private Limited

Last Updated:  Aug 9 2025

This Privacy Policy is governed by Indian law and is effective as of the date listed above.