GrabUtils Private Limited

Last Updated: Oct 20 2025

Privacy Policy

1. Introduction

GrabUtils Private Limited (“we”, “our”, “us”) respects your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you use InstaOrder.

2. Information We Collect

We collect the following information:

• Personal details (name, phone, email, address);

• Location (for delivery and nearby restaurant listing);

• Device and app usage data;

• Payment and transaction details (via third-party gateways);

• Feedback or communication shared with us.

3. How We Use Your Information

We use your data to:

• Facilitate food orders and deliveries;

• Improve user experience and customer support;

• Prevent fraud or misuse;

• Send relevant offers or updates (optional).

We do not sell or rent your data to any third party.

4. Data Sharing

Your data may be shared only with:

• Restaurants for order processing;

• Delivery partners for delivery coordination;

• Payment gateways for transaction completion;

• Legal authorities when required by law.

All partners are obligated to protect your information under confidentiality agreements.

5. Data Retention

We retain data only as long as necessary for business and legal purposes.
Users may request deletion of their account by contacting [support@company.com].

6. Data Security

We use encryption, secure servers, and regular audits to protect your information.
However, no system is 100% secure; users share data at their own risk.

7. Third-Party Links

Our app may contain links to third-party websites.
We are not responsible for their privacy practices or content.

8. Children’s Privacy

Our platform is not intended for minors under 18 years. If we discover data from minors, we will delete it immediately.

9. Updates

We may update this Privacy Policy periodically and will notify users via app or email when major changes occur.

11. Contact

For privacy concerns or requests, contact:
email   : info@instaorder.in
mobile : 9885432900

Main Branch : PLOT NO S1, SYNO 1043& 48,PHASE 1 &2 Opp BSNL offic,Kukatpally,Tirumalagiri,Hyderabad-500072,Telangana

Sub Branch: 39/265-S-S-M-3-F-61, SKANDA SHOPPING MALL, Vaddegeri road, Kurnool, Andhra Pradesh,518001

Terms and Conditions

1. Introduction

Welcome to InstaOrder, operated by Grabutils Private limited.
By creating an account or placing an order, you agree to these Terms and Conditions (“Terms”).
If you do not agree, please do not use our Platform.

2. Nature of Service

Grabutils Private limited acts as a facilitator between:

• Customers (“Users”)

• Restaurants preparing food

• Independent delivery partners delivering food

We do not prepare, sell, deliver, or control food items.
We only provide a digital platform for placing and managing orders.

3. No Responsibility for Food or Delivery

You acknowledge that:

• Restaurants are responsible for food preparation, hygiene, and quality.

• Delivery partners are responsible for collecting and delivering orders
  
  

Grabutils Private limited  is not responsible for:

• Wrong items, food taste, quality, freshness, or temperature

• Delays, failed delivery, or delivery partner behavior.

• Accidents, loss, or health issues due to food consumption
  
  

4. User Obligations

You agree to:

• Provide accurate delivery and contact details

• Pay all charges on time

• Check food and allergy information before consuming

• Not misuse, resell, or tamper with delivered items
  
  

5. Payments & Refunds

• Payments are processed through third-party payment gateways.

• We do not store or control payment information.

• Refunds are processed only in cases approved by restaurant/delivery partner
  (except proven technical failure on our platform).
  
  

 6. Return, Replacement & Cancellation Policy

a) Food Returns
Food items once delivered cannot be returned, due to food safety regulations.

b) Replacement / Issue Reporting
A replacement request may be considered only if:

• Wrong item delivered

• Damaged/spilled packaging

• Missing items

You must report issues within 30 minutes of delivery with photo/video proof through the app support chat provided in contact us section.

c) Cancellations

• Before Restaurant Accepts Order: Free cancellation.

• After Restaurant Accepts Order: No cancellation & no refund.

• After Food is Prepared/Out for Delivery: No cancellation & no refund.
  
  

d) Delivery Failure
If delivery partner fails to deliver due to user issue (wrong address, unreachable phone, refusal to accept order), no refund will be issued.

e) Restaurant unavailability
If restaurant cancels or is unable to fulfill the order, you will receive a refund/credit as per the payment gateway timelines.

7. Account Usage

• You are responsible for activity under your account.

• Do not share login or create fake profiles.
  
  

8. Limitation of Liability

Grabutils Private limited is not liable for:

• Loss, damage, food issues, health impact

• Delays or delivery failure by restaurant/delivery partner

• Technical/network failures
  
  

9. Indemnification

You agree to indemnify and hold Grabutils Private limited, its directors, and employees harmless against any claim, cost, or loss arising from your use of the platform.

10. Governing Law

These Terms are governed by the laws of India, with exclusive jurisdiction at: Kurnool, Andhra Pradesh

14. Updates

We may update these Terms periodically. Continued use after updates means acceptance of the new Terms.