Privacy Policy

Effective Date: Aug 11 2025
Last Updated: Aug 11 2025

1. Introduction

GrabUtils ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the GrabUtils Delivery Partner mobile application and related services .

Important Note: The delivery partner onboarding process is conducted entirely offline at our physical office locations . You can only access the mobile application after successful completion of this offline onboarding process.

By using our app and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Onboarding Process: All delivery partner registration and document verification is conducted offline at our office locations. You cannot register through the mobile app - the app is accessible only after completing the offline onboarding process.

2.1 Information Collected During Offline Onboarding

• Identity Information: Full name

• Contact Information: Phone number, email address, permanent and current residential address

• Government ID Documents: Original Aadhaar card, PAN card, driving license (physical verification)

• Vehicle Documentation: Vehicle registration certificate, insurance documents, pollution certificate (physical verification)

• Emergency Contact: Name and phone number of emergency contact person

• Photographs: Passport-size photos, vehicle photos taken during verification

2.2 Information Collected Through Mobile App (Post-Onboarding)

• Location Data: Real-time GPS location during active delivery sessions

• Device Information: Device ID, operating system, app version

• Usage Data: Delivery completion times, routes taken

2.4 Offline Data Collection

• Document Verification: Government IDs and vehicle documents collected during in-person onboarding

• Physical Forms: Registration forms and agreements completed at our local offices

• Hard Copy Storage: Physical documents stored securely at our office premises

• Photo/Video: Profile photos, vehicle photos, delivery proof images

3. Onboarding Process - Offline Only

3.1 Registration Procedure

• Step 1: Visit our GrabUtils office during business hours.

• Step 2: Complete physical registration form with personal details.

• Step 3: Submit original documents for verification (we do not retain originals)

• Step 4: Undergo document verification and background check process

• Step 5: Vehicle inspection and documentation verification

• Step 6: Photo session for profile and vehicle documentation

• Step 7: Receive login credentials for mobile app access after approval

3.2 Required Documents for Offline Verification

• Valid Aadhaar Card (original for verification)

• PAN Card (original for verification)

• Valid Driving License (original for verification)

• Vehicle Registration Certificate (original for verification)

• Valid Vehicle Insurance (original for verification)

• Pollution Under Control Certificate (original for verification)

• Bank Account Details and Cancelled Cheque

• Recent Passport-size Photographs

4. How We Use Your Information

4.1 Onboarding and Verification

• Verify your identity and eligibility as a delivery partner through offline process

• Conduct background checks and document authentication

• Create your delivery partner profile after successful verification

• Generate unique login credentials for mobile app access

4.2 Service Delivery (Through Mobile App)

• Facilitate delivery assignments and route optimization

• Process payments and maintain earnings records

• Provide customer support and resolve disputes

• Track delivery performance and completion rates

4.3 Safety and Security

• Monitor delivery activities for safety compliance

• Investigate incidents, complaints, or fraudulent activities

• Ensure platform security and prevent unauthorized access

4.4 Business Operations

• Analyze performance metrics and improve service quality

• Send important notifications about deliveries, payments, and policy updates

• Comply with legal requirements and regulatory obligations

4.5 Communication

• Send transactional messages via email, or in-app notifications

• Provide promotional offers and incentive programs (with your consent)

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers for:

• Payment processing and banking services

• Background verification services

• GPS and mapping services

• Cloud storage and data analytics

5.2 Customers

Limited information (name, photo, vehicle details, live location during delivery) may be shared with customers for delivery tracking and safety purposes.

5.3 Legal Compliance

We may disclose your information when required by:

• Indian law enforcement agencies

• Court orders or legal proceedings

• Regulatory authorities (RTO, GST, Income Tax Department)

• Emergency situations involving safety or security

5.4 Business Transfers

In case of merger, acquisition, or sale of business assets, your information may be transferred to the new entity.

6. Data Storage and Security

6.1 Data Storage

• Your digital data is stored on secure servers within India

• Physical photocopy documents (IDs, vehicle papers) are stored securely at our office with restricted access

• We retain your information as long as you remain an active delivery partner

• Financial records may be retained for up to 7 years as per Indian tax laws

6.2 Security Measures

• Industry-standard encryption for digital data transmission and storage

• Access controls and authentication mechanisms

• Employee training on data protection practices

• Background verification of staff handling physical documents

7. Location Data

7.1 Collection

• We collect real-time location data when online and during active delivery sessions

• Location tracking stops when you go offline or complete your deliveries

7.2 Purpose

• Route optimization and navigation assistance

• Delivery tracking for customers

• Performance analytics and safety monitoring

7.3 Control

• You can disable location services, but this will limit app functionality

• Location history can be viewed and managed through app settings

8. Third-Party Services

Our app may integrate with third-party services such as:

• Analytics platforms for performance monitoring

Please review their respective privacy policies for information handling practices.

9. Data Retention

We retain your information for the following periods:

• Active Partners: Throughout your partnership and up to 3 years after termination

• Financial Records: Up to 7 years as required by Indian tax laws

• Trip Data: Up to 2 years for dispute resolution and analytics

• Communication Records: Up to 1 year

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. International Data Transfers

Your data is processed and stored within India. Any international transfers will comply with applicable data protection laws and include appropriate safeguards.

13. Grievance Redressal

Grievance Officer

Company Details: GrabUtils Private Limited
Email: info@grabutils.co.in
Phone:+91  9100585765
Address: NSL Mall, 2nd Floor, KPHB, Hyderabad, INDIA

Response Time: We will acknowledge your grievance within 24 hours and provide a resolution within 30 days.

14. Updates to Privacy Policy

We may update this Privacy Policy periodically. Changes will be notified through:

• In-app notifications

• Email communications

• App store update notes

Continued use of our services after updates constitutes acceptance of the revised policy.

For privacy-related queries specifically:
Email: info@grabutils.co.in

Note: This Privacy Policy is available in English .

Acknowledgment: By using the GrabUtils Delivery Partner app, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.