Privacy Policy – Grabito Rider

Effective Date: 20 May 2026

Grabito Rider (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Grabito Rider mobile application and related services.

By using the Grabito Rider app, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Personal Information

When you register or use Grabito Rider, we may collect:

• Full name

• Phone number

• Email address

• Profile photo

• Address details

• Government-issued identification (if required)

• Vehicle information

b) Location Information

We collect your real-time location data to:

• Assign nearby delivery orders

• Track delivery progress

• Improve delivery efficiency

• Ensure smooth pickup and delivery operations

Location access may continue in the background while the app is active for delivery services.

c) Earnings & Transaction Data

We may collect information related to:

• Weekly earnings

• Cash collected from customers

• Delivery payments

• Order history

d) Device Information

We may automatically collect:

• Device model

• Operating system version

• IP address

• App version

• Device identifiers

2. How We Use Your Information

We use your information to:

• Provide and manage delivery services

• Assign orders based on your location

• Track delivery performance

• Process earnings and payments

• Improve app functionality and user experience

• Send notifications and delivery updates

• Prevent fraud and ensure platform security

• Provide customer support

3. Sharing of Information

We do not sell your personal information.

We may share information with:

• Customers for delivery coordination

• Service providers assisting our operations

• Legal authorities if required by law

• Payment and verification partners

4. Data Security

We implement reasonable security measures to protect your information against unauthorized access, misuse, or disclosure. However, no digital platform can guarantee complete security.

5. Your Rights

You may:

• Access your personal data

• Request correction of incorrect information

• Request account deletion

• Disable location permissions (some app features may stop working)

6. Retention of Data

We retain your information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

7. Third-Party Services

Grabito Rider may use third-party services such as:

• Google Maps APIs

• Firebase services

• Payment gateways

• Analytics providers

These services may collect information according to their own privacy policies.

8. Children’s Privacy

Grabito Rider is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the app with the revised effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

Email: support@grabito.online

By using Grabito Rider, you acknowledge that you have read and understood this Privacy Policy.