GoTeens Legal 

GoTeens Privacy Policy 

Last updated: 21/06/2026

This Privacy Policy explains how GoTeens ("we", "us", "the app"), operated by Haralambos Alkiviades collects, uses, shares, and protects personal data. GoTeens is a ride-sharing service that connects parents, who book rides for their children, with drivers who carry out those rides. By creating an account and using GoTeens, you agree to this Policy.

If you are in the European Union, including Cyprus, we process your personal data in accordance with the General Data Protection Regulation (GDPR).

WHO WE ARE

The data controller responsible for your personal data is Haralambos Alkiviades. For any privacy question or request, contact us at goteensofficial@gmail.com.

WHO USES GOTEENS

GoTeens accounts are held by adults: parents and drivers. Children do not create or hold accounts. Parents add information about their children so that rides can be arranged and carried out safely. Parents are responsible for the information they provide about their children and confirm they have the authority to provide it.

WHAT DATA WE COLLECT

Account and contact data: name, email address, phone number, and password.

Children's data (provided by the parent): the child's name, age, gender, and optionally school and medical condition for the driver to pay attention to. During ride booking, the pickup and drop-off addresses.

Location data: precise GPS location of the driver during a ride, used for live tracking, routing, and safety. Pickup and destination addresses for each ride.

Driver data: vehicle details, vehicle photo, driver photo, and contact preferences.

Payment data: payments are processed by Stripe. We do not store full card numbers. We store payment status, amounts, and Stripe identifiers needed to operate and reconcile rides and payouts.

Technical data: device identifiers and push notification tokens, used to deliver notifications and to secure the app.

HOW WE USE YOUR DATA

We use personal data to create and manage accounts; to arrange, match, and carry out rides; to provide live tracking of an active ride; to process payments to the platform and payouts to drivers; to send service notifications; to provide support; and to protect users through fraud prevention and safety measures.

LEGAL BASES (GDPR)

We rely on the following legal bases: performance of a contract, to provide the ride service you request; our legitimate interests, to keep the service safe, secure, and functioning, and to prevent fraud; your consent, where required, for example for certain notifications; and compliance with legal obligations, such as keeping financial records.

WHO WE SHARE DATA WITH

We share the minimum data needed to operate the service with the following processors and parties:

Drivers and parents: to carry out a ride, a parent and the assigned driver see the information needed for that ride, such as the child's name, pickup and destination, and the relevant contact details.

Google Firebase (Google): hosting, database, authentication, and notifications.

Google Maps Platform (Google): mapping, routing, and location features.

Stripe: payment processing and driver payouts. Stripe acts as an independent controller for payment data it is legally required to retain.

We do not sell your personal data.

INTERNATIONAL TRANSFERS

Our service providers may process data outside Cyprus and the EU. Where this happens, appropriate safeguards such as Standard Contractual Clauses are applied.

DATA RETENTION

We keep your account data until your account is deleted. When an account is deleted, we remove your account record, your children's records (for parents), your vehicle records (for drivers), and your personal data from past ride records.

We retain certain ride records in anonymized form, with personal identifiers removed, for analytics and to improve the service.

We retain financial and transaction records, including Stripe identifiers, for as long as required by tax, accounting, and other legal obligations, even after account deletion. Stripe also retains transaction records as required by law.

ACCOUNT AND DATA DELETION

You can delete your account and associated data at any time from within the app, under Settings, using the Delete Account option. You can also request deletion by contacting us at goteensofficial@gmail.com. Details of what is deleted and what is retained are set out on our Account Deletion page.

Deletion may be temporarily prevented if you have a ride that is scheduled or in progress, an unpaid ride balance, or a pending driver payout. Once these are resolved, you can delete your account. In this case, an email will automatically be sent to goteensofficial@gmail.com so we can assist with the inquiry.

YOUR RIGHTS

If you are in the EU or Cyprus, you have the right to access your data; to correct inaccurate data; to request erasure; to restrict or object to processing; to data portability; and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at goteensofficial@gmail.com

You also have the right to lodge a complaint with the Office of the Commissioner for Personal Data Protection of Cyprus, or with your local supervisory authority.

SECURITY

We protect your data using encryption in transit, secure authentication, app integrity verification, and access controls. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data.

CHANGES TO THIS POLICY

We may update this Policy from time to time. We will update the "Last updated" date above and, where appropriate, notify you in the app.

CONTACT

For any question about this Policy or your personal data, contact GoTeens at goteensofficial@gmail.com.