Account Deletion

GoTeens Account and Data Deletion

Last updated: 21/06/2026

This page explains how to delete your GoTeens account and the personal data associated with it. GoTeens is operated by Haralambos Alkiviades. If you have any question, contact us at goteensofficial@gmail.com.

HOW TO DELETE YOUR ACCOUNT IN THE APP

1. Open the GoTeens app and sign in.

2. Go to Settings.

3. Tap Delete Account.

4. Confirm when prompted.

Your account is then deleted and you are signed out. This action is permanent and cannot be undone.

HOW TO REQUEST DELETION WITHOUT THE APP

If you cannot access the app, you can request deletion by emailing goteensofficial@gmail.com from the email address linked to your account. Please include the name on the account so we can verify and process your request. We will action verified requests within 30 days.

WHAT IS DELETED

When your account is deleted, we permanently delete:

1. your account profile and contact details;

2. your saved children's information (for parents);

3. your vehicle information, including photos (for drivers);

4. your in-app notification history and saved requests;

5. your sign-in record;

6. and your personal data is removed from your past ride records, including names, photos, phone numbers, and pickup and destination addresses.

Where you used payments, we also request deletion of your customer or connected payment profile from Stripe, our payment processor.

WHAT IS RETAINED, AND WHY

We keep a limited amount of data after deletion, as the law allows:

Anonymized ride records: we keep past ride records with all personal identifiers removed, for analytics and to improve the service. These records can no longer be linked to you.

Financial and transaction records: we retain payment and payout records, including identifiers held by Stripe, for as long as required by tax, accounting, and other legal obligations. Stripe also retains transaction records as required by law.

WHEN DELETION MAY BE DELAYED

For your protection and to settle obligations, deletion may be temporarily prevented if any of the following apply:

1. you have a ride that is scheduled or in progress;

2. you have an unpaid ride balance (parents);

3. you have a pending payout (drivers).

Once these are resolved, you can delete your account immediately from within the app.

CONTACT

For any question about deleting your account or data, contact Haralambos Alkiviades at goteensofficial@gmail.com.