Effective Date: 1st April 2025

Goport.Delivery ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and manage your personal data when you use our mobile application and services.

1. Information We Collect

We may collect the following data:

a. Personal Information

• Name

• Phone number

• Email address

• Delivery or pickup address

b. Location Data

• Real-time location while using delivery, taxi, or rental services

• Background location access (if granted), used only during active services

c. Transaction Data

• Service orders and history

• Payment-related details (e.g., method used, status)

d. Device and App Usage Info

• Device model, OS, IP address

• Crash logs, app activity, and usage data (e.g., screen interactions)

2. How We Use Your Information

We use your information to:

• Register and manage your account

• Process and fulfill service requests

• Support real-time tracking and communication

• Improve our app’s stability and user experience

• Detect and prevent misuse or fraud

• Send service-related updates and notifications

3. How We Share Your Information

We share data with:

• Drivers & Vendors: Only the necessary information to fulfill orders or trips (e.g., name, address, phone number)

• Payment Partners: To securely process payments

• Backend Services via SDKs: We use backend SDKs/APIs to transmit data to our secure servers for order management, analytics, and customer support

• Legal Authorities: When required to comply with laws or regulations

We do not sell or rent your personal data to any third party.

4. Data Storage and Security

• Your data is stored securely on our backend servers.

• While we currently do not use encryption at the storage level, access to stored data is restricted to authorized personnel and managed through secure backend infrastructure.

• We perform regular audits and follow general data protection practices.

5. Your Rights to Account Deletion

You can:

• View or update your account information in the app

• Request deletion of your account and personal data by emailing us at:

📧 helpline@goport.delivery
📌 Subject: "Account Deletion Request"
Include your registered phone number and email.
We will process your request within 7 business days.

6. Cookies and Analytics

We may use:

• Session-based cookies to manage login and preferences

• Analytics tools (e.g., Firebase SDKs) to collect anonymized usage statistics, crash reports, and improve performance

7. Children's Privacy

Our services are intended only for users 18 years and older. If we discover that we have collected data from a minor, we will take immediate steps to delete it.

8. Policy Changes

We may update this policy. Changes will be notified via the app or email. Continued use after changes implies agreement to the updated terms.

9. Contact Us

If you have any questions or concerns:

📧 helpline@goport.delivery
📞 +91 9791090033

10. Jurisdiction

This policy is governed by Indian law, under the jurisdiction of Port Blair, Andaman & Nicobar Islands.