Google Meet isn't working you may see a blank screen, a blurry image, or simply not start at all. Here's how to fix Google Meet.
Problems with Google Meet can be grouped into three basic categories. Software problems, hardware problems, and Internet problems. Software problems include issues like the web browser crashing or the application not starting. Hardware problems, which are most common on PC and Mac, are related to a problem with your webcam and/or microphone. Internet issues are caused by spotty internet connectivity or a problem with Google Meet online services. While the source of your problem may vary, focusing on these three issues will usually resolve the issue and get Google Meet working again.
These solutions will help you get to Google Meet on PC or Mac.
We recommend that you follow the steps in the order they appear:
Verify that your computer meets the minimum requirements for Google Meet. All major browsers are supported on Windows and macOS, but you'll need a recent version of the browser you're using.
Check for Internet or Google Meet service interruptions. Knowing there's an outage won't solve the problem, but it will at least stop your troubleshooting efforts.
Check the meeting code. Google Meet sessions are usually organized using links instead of manually entering a meeting code, but there's always the chance of an error. Contact the meeting host and verify that the code is correct.
Verify that your browser has access to the webcam. Most browsers will display a camera icon in or near the address bar. Click on that icon to view the camera settings and verify that the camera is available.
Close and reopen your web browser. This will fix any temporary problems with your browser.
Try a different web browser. As stated in the system requirements, Google Meet is compatible with all major web browsers. Still, a bug or configuration problem in your default browser may be the source of the problem.
Check your Internet connection. If it seems slow and you're using Wi-Fi, try moving your computer closer to your router. This will fix issues caused by slow or unreliable Wi-Fi.
Reboot your router and modem. This will resolve any temporary issues caused by a bug in your router or modem. It can also fix internet speed or connectivity issues.
Check that your webcam or microphone is working and fix any problems you discover. This will help you determine if the issue is a camera or microphone issue rather than a problem with Google Meet.
Our guides to fix a Windows webcam and fix a Mac webcam can provide more details. We also have a guide to help you repair a laptop microphone.
Restart your computer. This may clear up any remaining bugs or configuration issues on your computer or your operating system. We have instructions for restarting a Windows computer and restarting a Mac.
These solutions will help you get to Google Meet on an iOS or Android device.
We recommend that you follow the steps in the order in which they appear:
Check that your device meets the minimum requirements for Google Meet. You will need Android 5 (or later) or iOS 12 (or later). Please update to the latest operating system available on your device, if possible.
Download and use the Google Meet app. Many mobile devices can access Google Meet through a web browser, but using a browser instead of the app is unreliable.
Check for Internet or Google Meet service interruptions. Knowing there's an outage won't solve the problem, but it will at least stop your troubleshooting efforts.
Check the meeting code. Google Meet sessions are usually organized using links instead of manually entering a meeting code, but there's always the chance of an error. Contact the meeting host and verify that the code is correct.
Restart the Google Meet app. Note that you should completely close the app, not just walk away from it. Our guides to close an app on iOS and close an app on Android can teach you how.
Uninstall and reinstall the Google Meet app. This should fix any temporary bugs or configuration issues caused by the app itself.
Check your Internet connection. If it seems slow and you are using Wi-Fi, try moving your phone closer to your router. If you are using mobile data, try to find a Wi-Fi hotspot with a strong connection. This will resolve issues caused by poor Wi-Fi or mobile data connection.
Restart your router and modem if you are at home. This will resolve any temporary issues caused by a bug in your router or modem. It can also fix internet speed or connectivity issues.
Check that your device's camera is working. The best way to do this is by opening the stock camera app. This will help you determine if the issue is a camera issue on your device rather than Google Meet.
Reboot your device. Our guides to restart an iPhone, restart an iPad, or restart an Android device provide the details. Resetting your device will clear temporary errors or configuration issues caused by the device or its operating system.
Google Meet is both a free service for individuals and a paid service that individuals and organizations can use to host internal video and audio conferences. Some features, such as group calling or dial-up phone numbers, are not available without paying a subscription fee. The free and paid plans also have different restrictions on how many people can participate in a conference and how long a conference can last. You can only remove the restrictions of the free service by upgrading to a paid plan. Google's page on plans and pricing for Meet provides the details.