Booking is easy and can be done directly through our website using our online reservation system. Once you have chosen your date and time, you can browse the available equipment and submit your booking request. Our team will then review the details and confirm availability. If everything is in order, you’ll receive a confirmation email. We recommend booking early to ensure your desired items are reserved. For any special requests or questions, our customer service team is happy to assist.

We understand that the weather can be unpredictable, and your safety is our top priority. If high winds, heavy rain, or other severe weather conditions are forecasted, we may need to postpone or cancel your rental for safety reasons. We will work closely with you to reschedule for another available date. You will not be penalized for weather-related cancellations as long as the equipment hasn’t been delivered or set up. We aim to give as much notice as possible when the weather becomes a concern.

To ensure a smooth setup, we ask that the area be clean, clear of debris, and ready when our team arrives. Access to a reliable power source is required for most inflatables and equipment. If power is unavailable, please notify us in advance so we can offer alternative options. It’s also essential that the setup area is level and free from overhead obstructions. Our team will handle the delivery, setup, and anchoring of the equipment to ensure it is securely in place and ready for use.

Absolutely. We take cleanliness and sanitation very seriously. Each item is thoroughly cleaned and disinfected after every use to ensure a safe and pleasant experience for all guests. Our team utilizes commercial-grade cleaners and adheres to rigorous sanitization protocols. We also inspect every unit for safety and functionality before delivery. Providing clean and well-maintained equipment is one of our top priorities.

Rental durations vary depending on your event needs and the time selected during the booking process. Most rentals are available for full-day use within the designated hours outlined in your agreement. We aim to deliver the equipment in advance of your event start time and pick it up promptly afterward. Early setup or late pickup options may be available upon request. Just let us know your schedule, and we’ll do our best to accommodate it.

Yes, many of our inflatables are suitable for both children and adults, depending on the specific equipment. We ensure that weight and usage guidelines are communicated for each item. It’s essential to follow the posted rules and age recommendations to maintain a safe environment for all users. Proper supervision is always required during operation, regardless of the age group. If you're unsure which units are best for mixed-age use, feel free to ask for our recommendations.

Yes, supervision is mandatory at all times while the equipment is in use. A responsible adult should be present to monitor the activity, ensure rules are being followed, and address any safety concerns that may arise. This helps prevent accidents, overcrowding, and misuse of the inflatables. Our team will provide safety guidelines and review all necessary instructions during the setup process. Proper supervision is a crucial component in creating a safe and enjoyable experience for everyone.

To confirm your booking, a deposit or full payment may be required depending on your reservation details. This ensures that your selected equipment is reserved exclusively for your event date. Payment options will be outlined during the checkout process on our website. Final balances are typically due before delivery, and we accept various forms of payment for your convenience. Clear communication regarding payments helps us maintain an efficient and stress-free process.

We understand that plans can change, and we aim to be as flexible as possible. If you need to cancel or reschedule, please notify us as soon as possible. Cancellations made with sufficient notice may be eligible for a refund or credit toward a future rental. Rescheduling is typically no problem, especially when advance notice is given. Our goal is to work with you to find a suitable solution that keeps your event on track.

Yes, safety is our top priority. All equipment is made from commercial-grade materials and is regularly inspected for wear and tear. Our team follows industry-standard procedures for setup, anchoring, and inspection to ensure everything operates safely. We also provide clear usage guidelines and instructions to help prevent injuries and misuse. When used responsibly and with proper supervision, our rentals offer a secure and enjoyable experience for all guests.