Privacy Policy

Effective Date: [21/07/2026]

Welcome to Golora ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our OTT streaming application.

By using our application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you register or use our services, we may collect:

• Full Name

• Email Address

• Mobile Number

• Profile Picture (if provided)

• Date of Birth (if required)

• Language Preference

Device Information

We may automatically collect:

• Device Model

• Operating System Version

• Device Identifier

• IP Address

• App Version

• Crash Logs

• Performance Data

Usage Information

We may collect information about:

• Movies and Web Series watched

• Live TV channels viewed

• Kids content watched

• Watch history

• Search history

• Favorite or Watchlist items

• Viewing duration

• App interaction analytics

2. How We Use Your Information

We use your information to:

• Create and manage your account.

• Provide access to Movies, Web Series, Live TV, and Kids content.

• Improve streaming quality.

• Personalize recommendations.

• Save watch history and continue watching.

• Provide customer support.

• Detect fraud and unauthorized access.

• Improve application performance.

• Send important account notifications.

• Comply with legal obligations.

3. Video Streaming

Our application streams video content using secure streaming technologies.

Video playback may use trusted third-party streaming services or media players to provide:

• Movies

• Web Series

• Kids Videos

• Live TV Channels

• Promotional Videos

Viewing activity may be used to improve recommendations and user experience.

4. Kids Content

Our platform includes a Kids section.

We do not knowingly collect personal information from children without applicable legal requirements. Parents or guardians are encouraged to supervise children's use of the application.

If you believe that a child has provided personal information, please contact us so we can take appropriate action.

5. Subscription and Payments

If you purchase a subscription, payment processing may be handled by trusted third-party payment providers such as:

• Google Play Billing

• UPI

• Credit/Debit Cards

• Net Banking

• Wallets

We do not store your complete card or banking information on our servers.

6. Advertising

Our application may display advertisements in free content.

Advertising partners may collect limited device information to provide relevant advertisements and measure ad performance.

7. Cookies and Similar Technologies

We may use cookies or similar technologies to:

• Remember login sessions

• Improve performance

• Analyze user activity

• Personalize content

8. Third-Party Services

Our application may use third-party services including:

• Firebase Analytics

• Firebase Crashlytics

• Google Play Services

• Google Play Billing

• Push Notification Services

• Video Streaming/CDN Services

These providers may collect information according to their own privacy policies.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure communication (HTTPS)

• Authentication and authorization

• Encrypted data transmission where applicable

• Restricted access to user information

• Regular security updates

Although we strive to protect your information, no method of transmission or storage is completely secure.

10. Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Maintain your account

• Meet legal obligations

• Resolve disputes

• Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

11. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Update your profile information

• Delete your account

• Request deletion of personal data

• Withdraw consent where applicable

• Request correction of inaccurate information

Requests may be submitted using the contact details below.

12. Account Deletion

Users may request deletion of their account from the application (if supported) or by contacting us.

After verification, eligible account information will be permanently deleted except where retention is required by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted within the application or on our website. Continued use of the application after changes indicates acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Company Name:Golora pvt.ltd

Application Name: Golora

Email: supportgolra@gmail.com

Website: https://golora.bgtl.in/user/index.php

By using Golora, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.