FAQs

No, we bring our own professional-grade equipment and eco-friendly supplies.

We accept credit cards via Square, checks, cash, Zelle, and Venmo. Payment is due on the day of service. 

Yes, Golden Cleaning is fully insured and bonded for your peace of mind.

Of course. Please let us know at least 24 hours in advance to avoid a cancellation fee. 

Customer satisfaction is our priority. If you are not happy with our service, please contact us within 24 hours and we will do our best to make it right.

Our pricing is based on several factors, including the size of the property, the type of cleaning requested, the level of detail needed, and the current condition of the space. We provide personalized quotes to ensure fair and accurate pricing.

The initial cleaning requires more time and detail to bring the home to a maintainable standard. Once this baseline is established, recurring cleanings are more efficient and cost-effective.

Tips are not required but are always appreciated. you're welcome to tip your cleaners in cash or add a tip to your card payment. 100% of tips go directly to them. Reviews on Google and social media are also greatly appreciated.

Yes. For the safety of our team, we may decline or postpone services if the property presents unsafe conditions, health hazards, severe clutter, pest infestations, or any situation that was not previously communicated and could impact our staff’s safety or ability to complete the job properly.