Privacy Policy  

Thank you for your interest in Gofield, and welcome! 

Welcome to Gofield, a product of Risoluter Technologies. We provide field service management software designed to streamline operations, including scheduling, dispatching, invoicing, and real-time tracking. This Privacy Policy explains how we collect, use, and protect your information when you use our website gofield.co and our mobile applications. 

1. Information We Collect 

We collect information to provide seamless experience for field teams and their managers. 

• Account Information: Name, email, phone number, and company details provided during registration. 

• Operational Data: Information about your jobs, estimates, quotes, and inventory levels. 

• Location Data: To provide "Schedule & Dispatch" services, we collect GPS location data from mobile devices when the app is in use to optimize technician routes and verify service delivery. 

• Payment Data: Billing details processed via secure third-party payment gateways. 

• Automated Data: IP addresses, browser types, and usage patterns collected via cookies to improve site performance. 

2. How We Use Your Information 

We use the data collected to: 

• Optimize Operations: Match the right technician with the right skills and location for a job. 

• Communication: Send job updates, automated invoices, and promotional materials. 

Note: By providing your contact details, you consent to receive communications via Call, SMS, or WhatsApp regarding your account and our services, even if you are registered on a do not disturb list. 

• Improvement: Analyze Business Reports to help you understand technician's performance and profitability. 

3. Data Sharing & Disclosure 

We do not sell your personal data. We only share information with: 

• Service Providers: Third parties that handle our hosting, payment processing, and analytics. 

• Your Employer/Business Owner: If you are a technician using a corporate account, your location and job status are shared with your company’s administrators. 

• Legal Necessity: If required by law to protect our rights or comply with legal processes. 

4. Your Rights and Choices 

Depending on your location, you may have the right to: 

• Access & Correct: View or update your personal information through your profile settings. 

• Data Deletion: Request the removal of your account and associated personal data. 

• Location Permissions: You can disable GPS tracking via your device settings, though this will significantly limit the Schedule & Dispatch functionality of Gofield. 

5. Security 

We implement industry-standard encryption and security protocols to ensure your data—and your customer’s data remains confidential. As a Data Processor, Gofield handles end-customer information according to the instructions of our Business Customers. 

6. Contact Us 

For any questions regarding this policy, please reach out to us: 

Email: info@gofield.co 

Address: 10/1064/E, Tenkasi - Thirunelveli Main Road, Ramachandrapattanam, Gunaramanallur, Tenkasi, Tamil Nadu 627814 

Phone: +91 8015392670