Refund Policy

We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied with your order, we offer a hassle-free refund policy. Please review the following guidelines for refunds:

Eligibility for Refunds

We accept refunds for items that are returned in their original condition within 7 days of delivery. To be eligible for a refund, the item must be unused, unwashed, and in the same condition that you received it. The item must also be in its original packaging, with any tags or labels still attached. You’ll also need the receipt or proof of purchase. 

Exclusions

The following items are not eligible for refunds: personalized or customized items, final sale items, and items that have been washed or worn.

Refund Process

To initiate a refund, please contact us via email at goat.collection254@gmail.com  with your order number and reason for return. We will provide you with a return authorization and instructions for returning the item(s). Once we receive the returned item(s), we will inspect it and process your refund. Refunds will be issued to the original payment method within 5-7 business days.

Return Shipping

Customers are responsible for the cost of return shipping unless the item(s) received were incorrect or defective. We recommend using a trackable shipping method to ensure safe and timely delivery of your return.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will provide you with a return authorization and a prepaid shipping label. Once we receive the returned item(s), we will inspect it and process your refund or replacement, as applicable.

We reserve the right to refuse a refund if the item(s) returned do not meet our eligibility criteria. If you have any questions about our refund policy, please contact us via email at goat.collection254@gmail.com .