Why does USAA require Identity Verification through go to usaa.com/verify?

To maintain robust digital security standards, USAA asks members to use go to usaa.com/verify for identity verification. This process safeguards sensitive financial and personal data by requiring confirmation of your identity before granting access to your account or allowing updates to critical information. You may be prompted to complete this step after logging in from a new device, recovering a locked account, resetting a password, or updating security settings, providing strong protection against unauthorized access and fraud.

Steps for Identity Verification at usaa.com/verify:

1. Open a secure browser and enter go to usaa.com/verify.

2. Log in with your USAA username and password if prompted.

3. Select your preferred verification method: text message, email, security questions, or document upload depending on what is required for your situation.

4. Receive a one-time code via your chosen method and enter it on the website, or answer identity confirmation questions.

5. In some cases, you may need to upload a photo of a government-issued ID, especially if setting up an account or recovering access.

6. After successful verification, you will be granted access to manage your account and USAA services securely.