Effective Date: July 2026
Welcome to GO NOW. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
To provide transportation services, GO NOW may collect the following information:
Personal information such as your name, phone number, and email address.
Location information to enable ride requests, driver matching, route navigation, and trip tracking.
Trip information including pickup and destination locations, ride history, trip status, and fare details.
Device information such as device model, operating system, app version, IP address, and unique device identifiers.
Payment information when electronic payment methods are used. Payment processing is handled securely by authorized payment providers, and GO NOW does not store full payment card details.
We use your information to:
Provide and manage transportation services.
Match passengers with nearby drivers.
Process ride requests and payments.
Enable live trip tracking.
Communicate with users regarding rides and support requests.
Send important notifications related to your trips.
Improve application performance, reliability, and user experience.
Detect fraud, abuse, or unauthorized activities.
Comply with legal obligations.
Location access is required to:
Determine your pickup location.
Calculate routes and estimated arrival times.
Display nearby drivers.
Track your trip while it is in progress.
Location data is used only to provide transportation-related services and is not sold to third parties.
We may share limited information with:
Drivers, to complete your ride.
Payment service providers, to process payments securely.
Service providers who assist in operating the application.
Government authorities when required by applicable law.
We do not sell or rent your personal information.
We implement reasonable administrative, technical, and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Depending on your location and applicable laws, you may have the right to:
Access your personal information.
Correct inaccurate information.
Request deletion of your account and personal data.
Withdraw permissions such as location access through your device settings.
GO NOW is not intended for children under the age required by applicable local laws. We do not knowingly collect personal information from children.
The application may use trusted third-party services such as:
Google Maps or similar mapping services.
Firebase services for analytics, notifications, and crash reporting.
Secure payment providers.
These services operate under their own privacy policies.
We may update this Privacy Policy from time to time. Any changes will be published within the application or on our official website.
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the support section within the application or via our official contact channels.