True Loan ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the True Loan mobile application ("App").
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
True Loan is a digital platform that enables registered users to create profiles, discover opportunities, and connect with other users based on their preferences and platform requirements.
True Loan is not a bank or payment processor. The platform facilitates user interaction and profile matching. Any discussions or agreements between users are conducted independently, and True Loan is not responsible for arrangements made between users.
We may collect:
Full Name
Mobile Number
Email Address (if provided)
Residential Address
PIN Code
Profile Information
To help maintain a secure platform, we may collect:
Permanent Account Number (PAN)
Identity Verification Status
This information is used only for identity verification, fraud prevention, duplicate account prevention, and platform security.
We may automatically collect:
Device Identifier
Device Model
Operating System Version
App Version
IP Address
Device Logs
With your permission, the application may collect:
Approximate Location
Precise Location
Location information is securely transmitted using encrypted HTTPS connections and is used only to provide location-based platform features, display relevant nearby profiles, improve matching accuracy, and enhance the overall user experience.
We do not sell your location information to third parties.
We use your information to:
Create and manage your account.
Verify your identity.
Improve platform security.
Provide platform services.
Display relevant nearby profiles and platform content.
Improve application performance and user experience.
Respond to customer support requests.
Send important notifications and updates.
Comply with applicable legal obligations.
We respect your privacy and do not sell, rent, or trade your personal information.
Your information may be shared only:
With your consent.
With trusted third-party service providers that assist in operating the platform.
When required by applicable laws or legal processes.
To protect the rights, safety, and security of our users and platform.
Information that you voluntarily publish on your profile may be visible to other registered users of the platform.
We implement reasonable administrative, technical, and organizational safeguards to protect your information, including:
Secure HTTPS communication
SSL/TLS encrypted data transmission
Secure server infrastructure
Restricted access to authorized personnel
Industry-standard security practices
Although we strive to protect your information, no electronic transmission or storage method can be guaranteed to be 100% secure.
We retain your information only for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our policies
When information is no longer required, it is securely deleted or anonymized where applicable.
You have the right to request deletion of your account and associated personal information.
You may request account deletion by:
Using the Delete Account option available within the application (if available).
Visiting: https://trueloan.ai.in/delete-account
Emailing: support@trueloan.ai.in
Upon successful verification of your request, we will process account deletion in accordance with applicable legal and operational requirements.
Depending on the features you use, the application may request the following permissions:
Internet – To communicate securely with our servers.
Camera – To capture profile images or identity verification documents.
Storage / Media Access – To upload images and documents.
Location – To provide location-based platform features and nearby profile matching.
Notifications – To receive important updates and alerts.
Permissions are requested only when necessary to provide specific features of the application.
To provide our services, the application uses trusted third-party service providers, including:
Firebase Authentication
Firebase Cloud Messaging (FCM)
Google Play Services
Razorpay (for payment processing, where applicable)
These providers may process information necessary to perform their services. Their handling of your information is governed by their respective privacy policies.
True Loan is intended only for users who are 18 years of age or older.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will promptly delete such information.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with an updated Effective Date. We encourage users to review this Privacy Policy periodically.
True Loan
Email: sgsapp20@gmail.com