Privacy Policy for Glentro and Glentro Partner

Effective Date: October 16, 2026
Last Updated: October 16, 2026

1. Introduction

Glentro ("we," "our," or "us") operates the Glentro user application and the Glentro Partner application, available through our website, https://glentro.in/, and their respective mobile applications.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when users access our salon booking platform and when salon partners use our vendor services.

This policy applies to both applications:

• Glentro: The customer application used to discover salon services, view salon information, and make appointments.

• Glentro Partner: The salon partner application used to manage salon profiles, services, pricing, appointments, and related business activities.

By using our services, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

The information we collect depends on how you use our applications and the permissions you grant.

A. Personal Information

We may collect the following information when you register for or use our services:

• Name: To identify customers and salon partners.

• Email Address: For account registration, authentication, service communications, and support.

• Phone Number: For account verification, booking confirmations, appointment coordination, and customer service.

• Account Credentials: Information necessary to authenticate your account. Passwords and authentication secrets should be handled securely and should not be stored in plain text.

• Profile Information: Details you provide when creating or updating your customer or salon partner profile.

B. Location Information

With your permission, we may collect or use location information to help you discover nearby salons, identify service areas, or support salon-related operations.

You can manage location permissions through your device settings. If location access is not granted, some location-dependent features may not function correctly.

We collect or access location information only as necessary for the features provided by the relevant application and in accordance with the permissions granted.

C. Booking and Transaction Information

For the Glentro user application, we may collect:

• Salon and service selections.

• Appointment dates and times.

• Booking status and booking history.

• Service preferences and favorites, where available.

• Relevant communications and customer support requests.

• Payment status and transaction references, where applicable.

For the Glentro Partner application, we may collect:

• Salon name, address, contact information, and business profile.

• Services offered and their prices.

• Availability, appointment schedules, and booking status.

• Business-related records and operational information.

• Information required to manage customer appointments.

D. Device and Technical Information

Depending on the features you use, we may collect technical information such as device type, operating system, application version, IP address, diagnostic information, and application interaction data.

If push notifications are enabled, the application may process device or notification tokens to deliver booking updates, appointment reminders, account notifications, and service-related messages.

E. Information You Provide Voluntarily

We may collect information you voluntarily submit through customer support, feedback forms, profile forms, or other features within our applications.

Please avoid submitting unnecessary sensitive personal information through these features.

3. How We Use Your Information

We may use the collected information to:

• Create, authenticate, and manage user and partner accounts.

• Help customers discover salons and available services.

• Facilitate salon bookings and appointment management.

• Share relevant booking details between customers and the appropriate salon partners.

• Allow salon partners to manage their profiles, service listings, prices, and schedules.

• Send appointment confirmations, reminders, booking updates, and important service notifications.

• Provide customer support and respond to inquiries.

• Maintain, troubleshoot, and improve application performance.

• Detect fraudulent activity, unauthorized access, and security issues.

• Comply with applicable legal obligations.

• Protect the rights, safety, and security of our users and services.

We do not use personal information for purposes that are incompatible with this policy without providing appropriate notice or obtaining consent where required by law.

4. How Information Is Shared

We may share relevant information in the following circumstances:

A. Between Customers and Salon Partners

We share booking-related information, such as the customer's name, appointment details, selected services, and necessary contact information, with the salon partner responsible for fulfilling a booking.

Salon partners may access customer and appointment information necessary to manage their services.

B. Service Providers

We may use third-party service providers for services such as hosting, authentication, notifications, analytics, payment processing, mapping, and technical support.

These providers may process information on our behalf as necessary to provide their services, subject to applicable contractual and legal requirements.

C. Legal and Security Requirements

We may disclose information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect users, investigate fraud, or safeguard the security and integrity of our services.

D. Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable privacy laws.

We do not sell personal information to third parties as part of our ordinary business operations.

5. Third-Party Services and Links

Our applications may rely on third-party services or contain links to external websites. These services may have their own privacy policies and data-handling practices.

We encourage users to review the privacy policies of any third-party services they access. We are not responsible for the independent privacy practices of external services.

6. Data Storage and Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

Security measures may include access controls, secure communications, authentication safeguards, and appropriate data protection practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to provide our services, maintain relevant business records, resolve disputes, enforce agreements, and meet applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to legal, operational, and security requirements.

Users may request account deletion or deletion of eligible personal information by contacting us at glentroofficial@gmail.com.

When processing a deletion request, we may need to verify the requester's identity. Certain records may be retained where required by law or where a valid legal basis applies. We will explain any applicable limitations when necessary.

8. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information associated with your account.

• Request correction of inaccurate or incomplete information.

• Request deletion of your account or eligible personal information.

• Withdraw permission for optional data collection, such as device location access.

• Disable notifications through your device settings.

• Raise concerns or submit a privacy-related complaint.

You can contact us using the details in the Contact Us section to exercise applicable rights.

Withdrawing a device permission may limit certain application features but will not necessarily delete information already collected.

9. Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18.

If we discover that personal information has been collected from a child in circumstances where collection is not permitted, we will take appropriate steps to address it.

A parent or legal guardian who believes a child has provided personal information may contact us at glentroofficial@gmail.com.

10. Permissions Used by the Applications

Depending on the application's implementation and the features you use, Glentro or Glentro Partner may request access to certain device permissions, including:

• Location: To support nearby salon discovery or location-related business features.

• Notifications: To provide appointment reminders, booking updates, and service notifications.

• Internet Access: To connect to the platform and retrieve or submit information.

• Other Permissions: Additional permissions may be requested when required for a specific feature.

Permissions are subject to your device settings and applicable platform requirements. We do not claim to access device data merely because a permission exists in the application; actual collection depends on implementation and use.

11. International Data Transfers

If information is processed or stored outside your state or country, it will be handled in accordance with applicable data protection requirements. Where required, appropriate safeguards will be implemented for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the "Last Updated" date and publish the revised policy on the relevant website or privacy policy page.

We encourage users and salon partners to review this policy periodically.

13. Contact Us

For privacy-related questions, requests, or complaints, please contact:

Service Name: Glentro and Glentro Partner
Website: https://glentro.in/
Partner Portal: https://glentro.in/vendor
Email: glentroofficial@gmail.com

Please include the application name and a description of your request so that we can respond appropriately.

This Privacy Policy applies to the Glentro and Glentro Partner applications and is intended to explain our privacy practices in a clear and transparent manner.