7a. Asking for Tech Support (Wi-Fi Issues)

Context: The caller has internet problems but struggles with tech terms.

Speaker A (Korean English Learner – Customer)

• Your Wi-Fi isn’t working—you see "No Connection."

• You’ve tried restarting the router but it didn’t help.

• Ask if there’s an outage in your area (zip code 90210).

• You don’t understand "reset vs. reboot"—ask for simple steps.

Speaker A (Customer) must provide:

1. Problem Description – "My Wi-Fi says ‘No Connection.’"

2. Steps Taken – "I already restarted the router."

3. Account Info – "My account is under Yoon, phone number 555-1234."

4. Request – "Can you check for outages in 90210?"

Why? Tech support needs account details and troubleshooting steps.