Grocery Store / Convenience Store

Activity: "The Missing Item"

• Roles: Customer, Store Clerk

• Scenario: The customer can’t find an item (e.g., gluten-free pasta) and asks for help. The clerk checks inventory, suggests alternatives, or explains if it’s out of stock.

• Variation: Customer complains about expired yogurt and asks for a refund.

Activity: "Coupon Confusion"

• Roles: Customer, Cashier

• Scenario: The customer tries to use a coupon, but it’s expired/not applicable. The cashier explains politely and suggests alternatives.