Grocery Store / Convenience Store
Grocery Store / Convenience Store
Activity: "The Missing Item"
Roles: Customer, Store Clerk
Scenario: The customer can’t find an item (e.g., gluten-free pasta) and asks for help. The clerk checks inventory, suggests alternatives, or explains if it’s out of stock.
Variation: Customer complains about expired yogurt and asks for a refund.
Activity: "Coupon Confusion"
Roles: Customer, Cashier
Scenario: The customer tries to use a coupon, but it’s expired/not applicable. The cashier explains politely and suggests alternatives.