2b. Calling a Hotel to Extend a Stay

Speaker B (Hotel Receptionist)

• Room available, but weekend rates are $20/night higher.

• A $100 incidental hold will be placed on the card.

• Confirm if the guest wants to proceed.

• Speak clearly, especally with numbers.

Speaker B (Hotel Receptionist) must ask:

1. "What is your current check-out date?"

2. "How many additional nights would you like to stay?"

3. "Would you like to keep the same room type?"

4. "May I have the credit card number for the extended booking?"

5. "Should we keep the same payment method on file?"

6. "Do you need any additional services (e.g., late check-out)?"

Goal: Verify booking extension and payment method.